Technical Support Engineer (LatAm)

April 5

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Wallarm. API & App Security Integrated

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End-to-end API security. Securing REST, GraphQL, gRPC, WebSockets, and web apps at scale.

API security • Cybersecurity • Threat Prevention • OWASP • API Abuse

51 - 200

💰 $8M Series A on 2018-10

Description

• Providing technical support to customers, partners, and employees of Wallarm • Deployment and configuration of Wallarm products • Online calls with customers for troubleshooting and training • Testing Wallarm products, opening bug tickets for developers • Collecting feedback from customers, opening feature requests for product managers • Assistance in operation and management of cloud for Wallarm products • Writing how-to and troubleshooting articles for Wallarm Knowledge Base • Proactive support for biggest clients • Management of test environment • Participation in development of company's product line • Providing reports to management

Requirements

• Knowledge and practical skills in installing and configuring Linux operating systems CentOS, Ubuntu, and Debian at an advanced user level • Ability to configure network settings and Linux OS routing • Ability to work with system services and system logs of Linux OS • Understanding information security in network and web applications • Knowledge of Nginx and HTTP protocol • Knowledge of the seven-layer OSI model, networking rules, routing principles • Experience in technical support in a hosting company, technical integrator or vendor will be a plus • Scripting skills in Bash, Perl, Ruby or Python • Experience with Cloud environment • Experience with Kubernetes, Ansible, and Docker • Cybersecurity knowledge

Benefits

• Completely remote work • Shift hours: 15:00 - 23:00 EST, Sunday - Thursday • Competitive salary • Paid days off • Medical insurance • Working equipment