Customer Service Pro, Call Center Agent

🔥 14 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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walter services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

walter services is a German customer service and contact center provider offering inbound/outbound support, front- and back-office outsourcing, chat and social media management, debt collection, and tailored special solutions for peak management and technical or commercial support. Founded decades ago, the company emphasizes quality, compliance (including PCI-DSS and data privacy), multilingual 24/7 operations, and works with large enterprise clients across energy, telecom, retail and healthcare sectors.

📋 Description

• Support customers in the areas of mail order, tenant hotlines, or energy supply • Accept orders by phone and in writing • Provide information about delivery times and product advice • Conduct cross-selling activities • Record and forward service requests and damage reports • Answer general questions about tenancy agreements • Support existing customers with contracts, tariffs, meter readings, invoices, and address changes • Provide 100% inbound customer service

🎯 Requirements

• Initial practical experience in customer service, a call center, or customer support • Available to start immediately or no later than November 2 • Willingness to work shifts from Monday to Sunday between 7:00 a.m. and 3:00 a.m. • Enjoyment of customer interaction, an understanding of diverse customer needs, and a solution-oriented approach • Confident PC skills and the ability to quickly learn commonly used software • Familiarity with MS Teams, email, chat, and customer management systems • Excellent written and spoken German • Permanent residence in Germany; working from abroad is not possible

🏖️ Benefits

• 100% remote work anywhere in Germany • Permanent full-time or part-time employment contract • Attractive hourly wage plus optional bonuses • Complete hardware package (PC, keyboard, mouse, headset, and webcam) for home use • Professional, fully paid onboarding and training (theory and practice) from home • Diverse internal career advancement opportunities • Exclusive discounts and offers for online stores, events, and travel • Appreciative working environment and diverse team