Senior Technical Writer

March 1

WatchGuard Technologies

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Smart Security, Simply Done

unified threat management appliances • next-generation firewall • web security • cybersecurity • network security

1001 - 5000

Description

• Technical Writers contribute to the development and production of Help content, UI text, API documentation, integration and setup guides, training materials, and knowledge base articles in support of all WatchGuard products. • You become an expert in the products and feature areas you document and know the best way to explain them to your readers. • You love to learn, share your knowledge, and mentor newer writers. • You will join a distributed team of dedicated writers and trainers based in Seattle, Toronto, Bilbao, Noida, and remote locations. • No day as a WatchGuard Technical Writer is the same. We juggle short and long-term projects with competing deadlines, and manage a backlog of documentation tasks in Jira.

Requirements

• You’re an experienced Technical Writer who is passionate about writing content that helps readers solve real-world problems. • You’ve worked closely with Agile development teams and UX designers, and thrive in a fast-paced environment where your documentation is key to customer’s success. • You’re familiar with tracking software such as Jira, effectively manage your own work, and can balance priorities across multiple projects. • Although you have a favorite Style Guide, you can adapt your writing to new rules, and different audiences. • You have experience reviewing and editing other writer’s content, and providing guidance on grammar, style, structure, and tone. • You're comfortable working with cross-functional teams, advocating for your readers in meetings and demos, and can drive complex documentation projects to completion with minimal supervision.

Benefits

• Comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance • Healthcare FSA • FSA with employer contribution • 13 holidays, including a floating holiday, Juneteenth, and your birthday • 15 days of paid annual leave • 9 days of paid sick time • Paid parental leave • 401(k) with employer match • Education assistance program • Dependent Care FSA match • Adoption assistance • Fertility care support • Backup care for family and pets • A growing network of employee resource groups • Employee referral program • Virtual boot camp • Employee Assistance Program