Customer Technical & Site Reliability Specialist

March 30

Willow

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The digital twin for the built world. #KnowYourWorld

Building Controls • Smart Buildings • Building Operations • Digital Twins • Digital Engineering

201 - 500

Description

• Manage and resolve customer technical support issues • Reproduce technical issues and identify the root cause • Collaborate with internal and external engineering teams to solve technical support problems • Raise product bugs with Software Engineering • Report on performance and availability of the WillowTwin • Assist in the development and reporting of Service Level Indicators measuring product service quality • Maintain systems for automated fault detection and reporting • Work with Engineering teams to automate Event capture from Willow systems • Develop automated Event processing rules to diagnose and escalate faults • Requires nightshift schedule

Requirements

• Strong problem-solving and analytical skills • Excellent verbal and written communication skills • Experience working with software vendors • Nice to have: Familiar with customer support tools and processes: Zendesk, Confluence etc. • Degree or diploma in software engineering or a related technical discipline

Benefits

• Fast-paced, nurturing and collaborative work environment • Opportunity to work with advanced technology • Opportunity to be part of a global technology start-up ranked in LinkedIn's 'Top 25 Start-ups'