Customer Success Manager, AI Agents

Job not on LinkedIn

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own the customer relationship and account after signing, including onboarding, adoption, renewal, and expansion • Manage a book of live accounts and track live status, issues, customer sentiment, and unresolved items • Run follow-ups on open items, deals, escalations, and promised callbacks • Take new customers live by setting up call forwarding, building flows, connecting supported integrations, and testing end to end on real records • Configure call flows, prompts, transfer settings, SMS, notifications, and other product settings • Conduct several customer calls daily, including onboarding, check-ins, escalations, and saves • Identify churn risk, work past-due invoices, and close upsells • Identify repetitive back-office work suitable for future automation and propose opportunities • Document recurring fixes as reusable plays • Manage engineering handoffs while retaining ownership of customer updates, timelines, and follow-up • Provide daily written progress reports and resolve or update open items the same day • Lead new implementations end to end and submit complete engineering escalations • Proactively prevent churn, document fixes, close expansion revenue, and propose back-office automation opportunities

🎯 Requirements

• 2+ years in B2B Customer Success, Account Management, or Tech Support owning a named account list • Hands-on software configuration experience, including automations, IVR, phone trees, CRM, or no-code tools • Technical fluency, including reading API documentation and understanding webhooks • Daily phone communication with clients • Proven experience carrying a retention, renewal, or upsell target • Clear, confident spoken English for live calls with US business owners and clinic staff • Full availability for live calls during US business hours • High-level written English for autonomous customer email management • Telephony experience, healthcare front-office/practice management/EHR/RCM experience, startup experience, familiarity with Linear, Jira, Stripe, and Slack Connect, and experience shipping AI automations/agents/scripts are nice-to-haves

🏖️ Benefits

• Fully remote work arrangement • Flexible hours, with mandatory alignment with US client working hours