Technology Support, Administration Assistant – AU Real Estate Experience Required

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Wingman Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Wingman Group is an Australia & New Zealand offshore staffing and operational support provider that connects degree-qualified remote professionals (primarily in the Philippines) with businesses to handle administrative, compliance, back-office, marketing, data, and cybersecurity functions. They specialize in embedding remote teams into real estate, mortgage broking, financial services, buyers agency, and property management operations to help firms scale, improve efficiency, and reclaim time. Wingman also offers process design, recruitment, training, onboarding, and ongoing account management to ensure secure, high-performing offshore support.

📋 Description

• Manage and coordinate technology support requests with third-party software providers. • Track support tickets and provide regular reporting on trends, recurring issues, response times, and user adoption challenges. • Create and maintain Buxton-branded "How To" guides, user instructions, FAQs, and knowledge base content for business systems. • Perform ongoing data cleansing, auditing, and maintenance within our Sales CRM. • Assist with user account administration and general technology administration tasks. • Provide ad hoc support to the Technology Team on projects, audits, system rollouts, and process improvement initiatives. • Maintain documentation and ensure information remains accurate and up to date.

🎯 Requirements

• Box+Dice CRM (essential) • Microsoft 365 (Outlook, Teams, Excel, Word, SharePoint) • CRM administration and data management • Reporting and dashboard preparation • Knowledge base or documentation creation platforms • Previous experience supporting real estate, property or franchise-based businesses. • Comfortable learning multiple software platforms quickly. • Strong problem-solving and organisational skills. • Proactive, responsive and customer-service focused. • Able to identify trends and opportunities for process improvement from support and system data.

🏖️ Benefits

• 20 Paid Time Off • Referral Bonus - 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract) • Annual Trip - connect with the broader Wingman community in person • Dedicated Support Contact (CSM) - someone to help you succeed and stay connected • Access to a Network = collaborate with follow contractors and onshore specialists • Opportunities to Upskill - optional sessions, peer learning, and developmental pathways • More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads • High-Impact Projects - work alongside top-tier Australian partners on meaningful assignments • Flexibility First - deliver your work in your way, with full autonomy on how you achieve outcomes • Advisory Support - HR, Tax, and setup guidance available to make contracting seamless • 100% Work-From-Home Contracts - all engagements designed for remote delivery