Bilingual Intake Coordinator

🔥 5 hours ago

🌐 Mexico, Colombia, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇸🇻 El Salvador – Remote 🇧🇷 Brazil – Remote 🇵🇭 Philippines – Remote

💵 $6 - $8 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Provide weekend intake coverage by handling a high volume of inbound and outbound calls • Guide families through a step-by-step, decision-tree intake form • Gather and accurately document patient and family information in Lumary • Explain intake requirements and next steps clearly and compassionately • Follow up with families to obtain missing referrals, diagnosis paperwork, insurance information, and other required intake documents • Develop positive, professional relationships with families and serve as a reliable point of contact throughout the intake process • Process intake-related faxes by uploading documents to the correct patient profile • Send fax requests for missing documentation when necessary • Maintain accurate, organized, and HIPAA-compliant patient records • Escalate complex intake concerns or cases according to established procedures • Complete assigned tasks independently while following company workflows and documentation standards

🎯 Requirements

• At least 1 year of previous experience in ABA services, healthcare, behavioral health, or patient intake • Experience handling phone-intensive responsibilities involving both inbound and outbound calls • Familiarity using Lumary and Salesforce is preferred • Strong experience communicating with families, patients, or caregivers • Ability to communicate with compassion, patience, professionalism, and care • Ability to follow structured intake forms and decision-tree workflows with minimal supervision • Excellent verbal and written communication skills • Ability to manage follow-ups and maintain organized patient records • Professional demeanor when handling sensitive and patient-facing interactions • Availability to provide weekend coverage • Experience collecting referrals, diagnosis documents, and insurance information • Must speak and write English clearly and professionally • Must have relevant work experience • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding • Must be available to attend video meetings with camera on when required • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam for virtual meetings • Quiet and professional work environment

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client • Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support • Optional Performance-Based Incentives, bonuses, or increased hours based on performance • Independent contractor perks and client-approved allowances