Dental Insurance, Billing Coordinator

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Verify patient insurance eligibility and benefits, process pre-authorizations, and ensure accurate insurance documentation. • Assist patients in understanding insurance coverage, treatment estimates, and expected out-of-pocket costs for various treatment plans. • Support billing-related processes, maintain organized records, and assist with administrative tasks to ensure smooth daily operations. • Perform front desk and receptionist support tasks when needed. • Manage inbound and outbound patient calls professionally. • Provide patient scheduling and appointment support. • Handle email and phone call management, including voicemail follow-ups. • Send out X-ray results and other patient communications. • Assist with scheduling backup and patient coordination. • Maintain a positive, professional, and patient-centered experience at all times.

🎯 Requirements

• Medical education or degree: Not required • Previous experience as a Virtual Assistant: Preferred but not required • Medical license (doctor, nurse, PT, etc.): Not required • Dental industry experience is highly preferred • Insurance verification and billing expertise • Knowledge of insurance plans and out-of-pocket cost calculations preferred • Familiarity with Open Dental practice management system preferred, or the ability to learn quickly as the clinic transitions from Egosap • Strong phone communication skills • Patient-facing customer service experience • Ability to manage multiple insurance-related inquiries efficiently • Professional demeanor and excellent interpersonal skills for patient interactions • Must be proficient in speaking and writing English very clearly • Must have relevant work experience • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] • Must be available for video meetings with your camera on (when needed) • Device: Reliable laptop or desktop computer. • Internet: High-speed connection (minimum 10 Mbps). • Audio: Noise-canceling headset. • Video: Webcam for virtual meetings. • Workspace: Quiet, professional environment.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.