Medical Virtual Assistant – Athena EMR, Concierge Primary Care

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $6.2k - $7.3k / year

⏱ Part Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

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Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Independently manage the physician's appointment schedule according to established preferences and guidelines • Prevent overbooking and maintain accurate scheduling records • Answer inbound patient calls and provide call overflow support • Handle outbound calls, appointment confirmations, rescheduling, and callbacks • Maintain the approximately 20-minute callback expectation • Manage patient communications through phone, email, text, and internal messaging • Manage and organize laboratory results and outstanding tasks within Athena EMR • Process normal laboratory results using pre-approved templates and escalate abnormal or urgent results • Maintain documentation of laboratory communications, completed tasks, and pending actions • Maintain, label, upload, organize, and file patient records and clinical documents in AthenaHealth • Verify insurance documentation and assist with eligibility, benefits verification, and prior authorizations • Review charts for missing, duplicated, incorrectly filed, or incomplete documentation • Assist with patient check-in, pre-appointment preparation, and chart reconciliation • Verify demographics, social history, medications, allergies, vaccinations, and other patient information • Contact specialists, referring providers, and medical offices when authorized • Coordinate administrative inquiries, referrals, documentation requests, and follow-ups • Collaborate with the physician, nurse, and receptionist to streamline daily operations • Identify workflow inefficiencies, reduce administrative backlogs, and recommend improvements • Escalate urgent, unclear, or clinically sensitive matters according to established protocols • Follow HIPAA requirements and maintain patient confidentiality

🎯 Requirements

• Advanced hands-on proficiency with Athena EMR / AthenaHealth (non-negotiable) • Proven ability to navigate Athena independently without extensive platform training • Experience with patient scheduling, electronic charting, clinical documentation, and EHR task management • Familiarity with laboratory result queues, chart organization, document labeling, and administrative workflows • Experience with insurance verification, medical billing-related administrative processes, and prior authorizations • Strong computer literacy and confidence using modern healthcare technology • Previous experience supporting U.S.-based healthcare practices (mandatory) • Experience working in concierge primary care or a similar patient-centered healthcare environment • Understanding of U.S. healthcare administrative workflows, patient scheduling, and insurance processes • Familiarity with medical terminology, clinical documentation, and patient record management • Knowledge of HIPAA requirements and patient confidentiality standards • Excellent verbal and written English communication skills • Proven experience handling inbound and outbound patient calls • Ability to work independently with minimal supervision or micromanagement • Strong organizational, multitasking, and time-management abilities • Ability to manage high-volume administrative workloads without compromising accuracy • Must be proficient in speaking and writing clear, professional English • Must have experience with patient scheduling, insurance verification, prior authorizations, and healthcare administrative workflows • Must submit an NBI Clearance and/or Local Police Clearance before onboarding • Must be available for video meetings with camera on when required • Must be available Monday, Tuesday, Thursday, and Friday, 9:00 AM to 2:00 PM Eastern Time • Reliable laptop or desktop computer • Stable high-speed internet connection, minimum 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off (paid time off only if offered by the client) • Access to Tools & Resources • Optional Performance-Based Incentives • Appropriate system access and individual Athena login credentials as part of onboarding

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