Medical Virtual Assistant – Interventional Pain Management

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Answer incoming patient and referral calls in real time and manage high-volume phone inquiries professionally. • Return voicemails and patient callbacks promptly, route calls to the appropriate team members, and provide excellent service to patients and referring providers. • Help reduce missed calls and ensure patients receive timely, helpful, and empathetic support. • Process and follow up on prior authorization requests with insurance companies. • Verify patient insurance eligibility and benefits before appointments and communicate any coverage issues. • Assist with billing follow-ups, delayed claims, and coordination with the billing department to help resolve outstanding billing issues. • Schedule, reschedule, and cancel appointments in Tebra EHR while coordinating appointment availability with clinical staff. • Maintain accurate patient records and documentation in the EHR while following HIPAA compliance standards. • Support daily administrative tasks to improve office efficiency and help reduce scheduling delays and billing backlogs.

🎯 Requirements

• Medical Office / Healthcare Experience: Required. Candidates must have previous experience in a medical office, healthcare setting, or similar patient-facing administrative environment. • Clinical Background: Highly preferred. Candidates with an RN, LPN, Medical Assistant, or similar background are strongly encouraged to apply. • Insurance Verification & Prior Authorization Experience: Required. Candidates must have knowledge of insurance verification and prior authorization processes. • Medical Billing / Claims Follow-Up Experience: Preferred. Familiarity with billing follow-ups, delayed claims, and insurance-related administrative tasks is highly valuable. • EHR Experience: Required. Candidates must have experience working with electronic health record systems. Experience with Tebra EHR is preferred but not required. • Excellent verbal and written English communication skills. • Professional, friendly, confident, and empathetic phone manner. • Strong customer service skills with the ability to support patients, referring providers, insurance companies, clinical staff, and billing teams. • Able to handle high call volumes while maintaining accuracy, patience, and professionalism. • Highly organized with strong attention to detail. • Able to multitask, prioritize, and work effectively in a fast-paced environment. • Reliable, punctual, self-motivated, and proactive with minimal supervision. • Strong problem-solving, critical thinking, and follow-through skills. • Comfortable handling confidential patient information while maintaining HIPAA compliance. • Strong computer proficiency and ability to work with multiple systems simultaneously. • Positive, team-oriented attitude and able to work consistently during the required schedule.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.