Medical Virtual Assistant – Patient Intake, Admin & Billing

🔥 3 minutes ago

🇵🇭 Philippines – Remote

💵 $10.4k - $12.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

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Logo of Winning Assistants LLC

Winning Assistants LLC

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Coordinate new patient inquiries, registration, intake documentation, and appointment scheduling • Manage appointment confirmations, rescheduling, cancellations, and patient follow-ups • Handle patient calls and receptionist duties using the practice’s phone system • Maintain accurate patient records and intake documentation in SimplePractice • Monitor outstanding intake requirements and follow up on completion • Assist with medical billing workflows, payment-related tasks, and billing follow-ups under the Billing Supervisor • Review billing records, identify discrepancies or missing information, and coordinate resolution • Maintain billing documentation and update the practice management system • Take on additional billing responsibilities as training and proficiency progress • Manage the administrative email inbox and respond to routine inquiries • Support the practice owner with executive assistant responsibilities and daily operations • Maintain organized records, task lists, and documentation and improve workflows • Assist with payroll-related administrative tasks and track payroll information • Coordinate outstanding administrative requirements with team members • Contact inactive patients to encourage appointment scheduling and re-engagement • Assist with social media posting, engagement, basic marketing, content creation, and Canva tasks

🎯 Requirements

• Hands-on experience coordinating patient intake, registration, appointment scheduling, and related healthcare administrative workflows • Previous experience supporting medical billing workflows, billing follow-ups, payment-related tasks, or healthcare billing administration • Previous experience supporting U.S.-based medical practices • Previous experience using EHR/EMR systems • Experience handling patient calls, receptionist duties, or healthcare-related phone support • Experience managing inboxes, maintaining organized records, coordinating follow-ups, and completing recurring administrative tasks • Relevant work experience • Clear and professional spoken and written English • NBI Clearance and/or Local Police Clearance before onboarding • Availability to attend video meetings with camera on when required • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment • Mental health, behavioral health, or therapy practice experience is an advantage • VoIP systems experience is an advantage • Provider credentialing experience is an advantage • Payroll tracking, general office management, or executive administrative support experience is preferred • Canva, social media posting, engagement, or basic content creation familiarity is beneficial

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives • Optional bonuses, incentives, or increased hours based on performance

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