Patient Outreach Specialist

🕒 July 15

🇵🇭 Philippines – Remote

💵 $5 - $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 44%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Handle inbound and outbound patient inquiries through phone, email, chat, and text • Communicate with patients professionally, empathetically, and in accordance with HIPAA requirements • Promptly contact patients following an inquiry, referral, or prescription • Gather demographic, insurance, referral, prescription, and relevant clinical information • Assess patient needs using established product, service, and scheduling guidelines • Explain scheduling requirements, next steps, and expectations • Address patient questions and concerns • Follow up with patients who have incomplete information or outstanding requirements • Send approved patient reminders, updates, newsletters, or other communications • Schedule patients for prosthetic and orthotic appointments at the appropriate clinic • Determine scheduling location based on patient needs, location, device type, documentation status, and provider availability • Support patient-facing scheduling and calendar coordination • Ensure required information and documentation are received and reviewed before scheduling • Coordinate with patients, physician offices, intake, billing, clinic teams, and support departments to resolve barriers to care • Escalate difficult concerns, incomplete documentation, unreachable patients, or workflow barriers • Ensure each patient interaction ends with a clear and appropriate next step • Review and confirm prescriptions, insurance information, physician details, referrals, and other records • Enter and maintain patient information in applicable systems • Document patient interactions, outreach attempts, appointment details, and follow-up actions • Sort, prioritize, and respond to patient communications in a timely manner • Maintain organized follow-up workflows for multiple patient cases • Protect patient confidentiality and ensure HIPAA-compliant documentation and communication • Take ownership of assigned patient interactions through the appropriate next step or escalation • Collaborate with intake, billing, clinic operations, support teams, and leadership • Participate in virtual training, coaching sessions, team meetings, and remote huddles • Assist with internal calendar coordination when needed • Participate in community outreach events or virtual health education sessions when requested

🎯 Requirements

• Relevant experience in healthcare, patient scheduling, patient access, customer service, call center operations, sales, or another patient-facing role • Experience handling inbound and/or outbound calls • Comfortable conducting proactive patient outreach and following established scripts or workflows • Ability to professionally address questions, concerns, and objections while guiding patients toward an appropriate next step • Excellent verbal and written communication skills • Strong listening skills and ability to understand patient needs, concerns, urgency, and scheduling barriers • Compassionate, patient, and professional communication style • Strong organizational and time-management skills • Excellent attention to detail and accuracy • Ability to manage multiple patient cases, communications, follow-ups, and deadlines simultaneously • Comfortable working in a fast-paced and metrics-driven environment • Strong follow-through and ownership of assigned patient interactions • Ability to collaborate effectively with intake, billing, clinic operations, physician offices, support teams, and leadership • Knowledge of HIPAA requirements and commitment to protecting confidential patient information • Positive and resilient attitude when handling rejection, upset patients, incomplete information, or unsuccessful outreach attempts • Must be proficient in speaking and writing clear, professional English • Must have relevant healthcare, administrative, customer service, or patient-facing work experience • Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory) • Must be available for video meetings with camera on when required • Must be comfortable participating in virtual training, coaching sessions, and remote team huddles • Must maintain HIPAA-compliant work practices and patient confidentiality at all times • Must not have concurrent employment during scheduled working hours • Must be available for the required 40-hour workweek • Reliable laptop or desktop computer • High-speed internet connection (minimum 25 Mbps) • Noise-canceling headset • Webcam for virtual meetings • Quiet and professional work environment • 1–3 years of relevant patient-facing or healthcare experience (preferred) • Previous experience with prosthetics and orthotics (preferred) • Durable Medical Equipment (DME) experience (preferred) • Medical scheduling or patient access experience (preferred) • Referral and prescription coordination experience (preferred) • Experience verifying or collecting insurance information (preferred) • Experience communicating with physician offices (preferred) • Familiarity with CRM platforms (preferred) • Familiarity with EHR/EMR systems (preferred) • Experience with VoIP or healthcare phone systems (preferred) • Experience with chat or text-based patient communication platforms (preferred) • Experience working with a U.S.-based healthcare organization (preferred)

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives