Patient Outreach Specialist

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Make outbound calls to prospective and existing patients to introduce and educate them about available DME products and services • Assess patient needs and recommend appropriate equipment based on their circumstances • Explain the DME process, including insurance verification, required documentation, and next steps • Address patient questions with professionalism, empathy, and product knowledge • Handle inbound inquiries via phone, email, chat, and text • Schedule appointments and coordinate follow-up communications • Support calendar management for both internal teams and patient appointments • Collaborate with intake, billing, and support teams to ensure a seamless patient experience • Assist with community outreach initiatives and virtual patient education events as needed • Maintain accurate documentation of all patient interactions within the CRM or patient management system • Manage emails and text messages by sorting, prioritizing, and responding appropriately • Assist with distributing newsletters, patient communications, and practice updates • Ensure all patient interactions and documentation comply with HIPAA regulations and organizational policies

🎯 Requirements

• 1–3 years of experience in healthcare, customer service, patient support, sales, or a call center environment preferred • Previous experience supporting patients or customers through consultative conversations • Experience in the Durable Medical Equipment (DME) industry is a strong advantage • Proven experience with outbound calling, sales outreach, lead nurturing, or cold calling • Ability to confidently explain products, educate patients, and address objections professionally • Excellent verbal and written English communication skills • Strong listening skills with the ability to understand patient needs and recommend appropriate solutions • Professional, empathetic, and patient-focused communication style • Experience scheduling appointments and managing follow-up activities • Ability to manage multiple patient interactions while maintaining excellent attention to detail • Strong organizational and time management skills • Comfortable working independently while meeting productivity goals • Experience with CRM systems • Phone, chat, and messaging platforms • Microsoft Office or Google Workspace

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.