Spa Receptionist, Sales Virtual Assistant

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Answer inbound phone calls and respond to client inquiries promptly and professionally • Follow up with new leads through phone calls, text messages, and multiple messaging platforms • Nurture leads until they book an appointment • Respond to inquiries from Instagram, Facebook Messenger, website chat, and automated messaging platforms • Schedule, confirm, reschedule, and manage client appointments • Proactively contact clients regarding cancellations and available appointment openings • Upsell services and packages during client interactions • Educate clients on membership benefits and available promotions • Support daily administrative operations • Manage client communications during staff callouts or scheduling changes

🎯 Requirements

• Previous experience in appointment setting, client care, or customer service • Sales experience is required • Experience with upselling packages or memberships is highly preferred • Experience in the spa, aesthetics, wellness, beauty, or healthcare industry is preferred • HIPAA certification or HIPAA compliance knowledge • Must be proficient in speaking and writing English very clearly • Must have relevant work experience • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] • Must be available for video meetings with your camera on (when needed) • Device: Reliable laptop or desktop computer. • Internet: High-speed connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Webcam for virtual meetings. • Workspace: Quiet, professional environment

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.