Lead Analyst – Operations

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WNS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

⚖️ Legal

📦 Logistics

📣 Marketing

Legal • Logistics • Marketing

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

📋 Description

• Oversee GTM tools, ensuring optimal configuration, integrations, performance, and ongoing enhancements • Provide training, troubleshooting support, and best-practice guidance for tool adoption and utilization • Conduct regular audits and collaborate cross-functionally to improve tool functionality and efficiency • Manage and optimize Mindtickle, Gong, LinkedIn Sales Navigator, LeadiQ, Loopio, Lusha, and Outreach • Own Mindtickle backend management, content uploads, certification templates, audits, vendor relationships, and tool expansions • Support Gong implementation, analysis, and enablement for revenue teams • Ensure seamless integration and utilization of GTM platforms for sales and GTM teams • Align GTM tools with broader sales and revenue strategies • Develop training materials, documentation, and onboarding programs • Gather and incorporate stakeholder feedback for continuous improvement • Maintain data accuracy and integrity across GTM tools • Develop reports and dashboards delivering actionable insights to sales, revenue, and enablement teams • Leverage analytics to optimize tool usage and decision-making • Enforce data security measures and access controls • Conduct security audits and ensure compliance with company policies and industry regulations

🎯 Requirements

• 3+ years of experience in revenue enablement, sales operations, or GTM tool management • Strong proficiency with Mindtickle • Experience with data analytics, dashboard creation, and reporting tools • Ability to drive process improvements and automation initiatives • Excellent stakeholder management, communication, and training skills • Strong analytical mindset focused on optimizing sales and enablement outcomes