IT Operations Analyst

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Workana

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 HR Tech

🏪 Marketplace

🎯 Recruiter

💰 Series C on 2024-02

HR Tech • Marketplace • Recruitment

Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.

📋 Description

• Execute the technology workstream of Stride’s HIPAA remediation plan under direction from leadership and the internal IT team. • Build and maintain a complete inventory of systems that touch PHI, including ownership, access control, and offboarding procedures. • Drive MDM enrollment to 100% across company-managed devices, monitor compliance dashboards, and remediate unenrolled or non-compliant devices. • Support the SSO rollout across the application stack, including user communications, troubleshooting, and enrollment tracking. • Verify and document key security controls such as MFA enforcement, encryption reporting, and remote lock/wipe testing. • Execute offboarding controls in coordination with HR, including deprovisioning, license reclamation, and account deactivation. • Maintain audit-ready evidence files for all remediation tasks, configurations, tests, and exports. • Administer endpoint management platforms, device inventory, patching baselines, and security policies. • Own software license inventory, renewals, seat reconciliation, and annual cost rollups. • Serve as first-line IT support for staff across all centers and corporate functions, escalating issues clearly when needed. • Support new center openings by coordinating device planning, procurement inputs, MDM setup, and go-live readiness.

🎯 Requirements

• 3–5+ years in IT support, endpoint administration, or IT operations in a distributed, multi-site environment. • Hands-on experience with MDM or endpoint management platforms such as Mosyle, Jamf, Kandji, Microsoft Intune, or comparable tools. • Experience with identity and access management, including SSO/MFA administration in Google Workspace, Okta, Microsoft Entra ID, or similar platforms. • Working knowledge of HIPAA Security Rule requirements and familiarity with NIST CSF or CIS Controls. • Experience with software asset and license management, including seat tracking and renewals. • Strong documentation discipline, with the ability to produce clear runbooks, checklists, and evidence files. • Excellent written English and patient, jargon-free communication with non-technical users. • High integrity and discretion when handling elevated access in a PHI environment. • Ability to work with at least 4 hours of daily overlap with U.S. Central Time.

🏖️ Benefits

• Compensation in USD. • Fully remote work • High-growth opportunities in an international company.