Operations Associate – CX

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WorkMotion

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

WorkMotion is a German-based company specializing in global employment solutions. They provide a platform for hiring, onboarding, and managing international talent in compliance with local laws. WorkMotion offers an Employer of Record (EOR) service, allowing companies to hire employees in over 160 countries quickly and efficiently. Their services include payroll management, contract creation, expense tracking, and compliance guidance. WorkMotion aims to simplify global hiring processes, ensuring data protection and legal compliance across different jurisdictions. Their platform also integrates with various HR tools to enhance productivity and ease management tasks.

📋 Description

• Investigate and resolve invoice queries with precision and accountability • Manage client inquiries end-to-end, owning problems through resolution • Collaborate with Finance, Product, and HR Operations teams • Analyse patterns and trends in client queries to identify process gaps • Recommend data-driven process improvements • Troubleshoot platform issues and guide clients and talents through solutions • Educate clients and internal teams by creating or updating knowledge documentation • Monitor multiple ongoing client cases and prioritise effectively while balancing empathy and efficiency

🎯 Requirements

• 2–4 years’ experience in customer experience operations, financial support, or SaaS environments • Ideally experience in a client-facing role • Strong numerical and analytical skills • Confidence working with data and invoice investigations • Ability to simplify complex information into clear, actionable communication • Proven ownership mindset; proactive, structured, and able to follow through until resolution • Excellent written and spoken English • Ability to build trust through clear communication • Organised, calm, and adaptable • Ability to prioritise effectively and stay composed under shifting priorities • Experience with invoice management, CRM, or ticketing tools such as Salesforce or NetSuite is a bonus • Familiarity with EOR, payroll, or HR systems is advantageous • German or additional languages are a plus

🏖️ Benefits

• WorkFlex program allowing work from anywhere, anytime • Dedicated Well-Being Day—a full day off to recharge and relax • Subsidized gym memberships • Training & Development Allowance • Annual team meetups • Equal opportunity and diverse, inclusive workplace • Recruitment accommodations available upon request