Carrier Ops Associate

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Passport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📦 Logistics

🛍️ eCommerce

📋 Compliance

Logistics • eCommerce • Compliance

Passport is a global cross-border commerce enablement company that helps direct-to-consumer and ecommerce brands scale internationally. It provides end-to-end internationalization services including cross-border and DDP shipping to 180+ countries, in-country enablement (importer of record, local fulfillment), marketplace management, seller-of-record tax compliance, duty drawback recovery, and integrations with 3PLs and ecommerce platforms. Passport combines shipping, compliance, and localized storefront/fulfillment solutions to simplify and accelerate global expansion for B2B customers.

📋 Description

• Partner with Operations teams to understand workflows and identify opportunities for improvement and automation • Assist in testing and implementing automation and AI tools to streamline repetitive tasks and support decision-making • Experiment with AI tools to draft communications, summarize information, and support internal workflows • Support small-scale AI/automation pilots and iterate based on feedback • Track and report time savings, efficiency gains, and initiative impact • Identify potential shipment delays and operational issues • Communicate with internal teams about operational issues, shipments, and flight delays • Maintain accurate shipment records, tracking numbers, delivery confirmations, and incident reports • Serve as point of contact for vendor and carrier inquiries • Review and submit documentation to delivery partner carriers • Investigate parcel and vendor concerns through multiple channels • Enter, review, and correct KPI data for multiple vendors • Run reports and troubleshoot issues • Coordinate tasks, track progress, and follow up on deliverables for internal operations projects • Manage timelines and communicate stakeholder updates • Provide process feedback and gather information for internal systems and projects • Create and maintain SOPs, checklists, and AI process documentation • Monitor emails daily and manage a daily task list to keep data updated

🎯 Requirements

• Ability to quickly learn new systems and use them effectively • Ability to work a fixed schedule and remain responsive during set hours • Strong organizational skills and ability to manage a daily task list • Clear and proactive communication skills • Ability to analyze data, identify errors, correct inconsistencies, and maintain accurate KPIs • Interest in automation and AI tools, including Parabola, App Scripts, GPT-based assistants, ChatGPT, and copilots • Ability to create and maintain SOPs and clearly document processes • Ability to work independently and remain responsive to the team • Schedule availability Monday–Friday, 9 AM–5 PM Eastern or 12 PM–8 PM Eastern

🏖️ Benefits

• Competitive cash package • 100% remote work environment • Paid Time Off • 8 weeks Paid Parental Leave • Monthly team get-togethers • Quarterly virtual team gatherings • Annual regional offsites • Annual Work Smart Fund to support professional growth and working environment • Teammates around the world in 20+ different countries