ZayZoon
The financial empowerment platform for SMBs.
Payroll • Employee Wellness • Financial Wellness • Financial Planning • Financial Literacy
51 - 200
💰 $13M Debt Financing on 2022-08
Customer Care Representative
April 12
ZayZoon
The financial empowerment platform for SMBs.
Payroll • Employee Wellness • Financial Wellness • Financial Planning • Financial Literacy
51 - 200
💰 $13M Debt Financing on 2022-08
Description
• Provide support and guidance to ZayZoon customers • Troubleshoot and escalate sensitive issues • Collaborate with growth and product teams on insights • Assist in process improvements and documentation • Stay updated on technology developments • Champion ZayZoon's mission to provide responsible financial products
Requirements
• Bachelor's Degree or 3-5 years of customer service experience • Exceptional verbal and written communication skills • Computer savvy with ability to learn new tools • Critical thinking skills to identify and resolve issues • Familiarity with Google Workspace, Slack, or similar tools • Bonus points: Second language proficiency, experience with messaging platforms, Atlassian tools, or financial technology background
Benefits
• Tight-knit team of adults with a sense of purpose • Personal growth and success support across the organization • Flexible work environment focused on results, not hours worked • Tech-industry leading Employee NPS above 70 • Fast-paced, engaged, and performance-driven culture with space for fun
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