Operations Analyst II

March 12

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Zealogics Inc

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IT & Engineering for a better tomorrow.

IT consulting • Systems Implementation • IT & Engineering Staffing • Mechanical Engineering • Electronics Engineering

501 - 1000

Description

• Experienced team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team responsible for providing Global Application Support encompassing mailbox monitoring, Remedy tracking and reporting, and support of the application • Must have a strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access • Familiarity with HTML, SQL, and ServiceNow or similar customer service ticketing application preferred • Strong oral and written communication skills • Good interpersonal skills with demonstrated success in dealing with diverse functional teams • Research & Troubleshooting Skills – detail oriented • Ability to prioritize and facilitate assignments with minimal supervision • Strong customer relationship management skills and analytical ability, and the ability to work effectively with customers and ITS management/staff • Possess a high level of motivation with a strong commitment to customer service and continuous improvement • Ability to handle multiple tasks and support special project needs

Requirements

• Strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access • Familiarity with ServiceNow or similar customer service ticketing application preferred • Familiarity with data research tools, specifically Refinitiv, Thomson Reuters, and Moody’s • Familiarity with HTML and SQL • Big 4 experience is a plus • Excellent organizational skills with attention to detail • Ability to work with and communicate with the business and ITS staff regarding system requirements and modifications to the data

Benefits

• Occasional extended support during nights/weekends/holidays • Ability to work with global teams • Opportunity to work with Big 4 experience