Account Manager

🔥 2 hours ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zensai

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

👥 HR Tech

💰 Series A on 2023-04

Education • SaaS • HR Tech

Zensai is a technology company that provides a comprehensive Human Success Platform, designed to integrate seamlessly with Microsoft 365. Their platform combines learning management, employee engagement, and performance management into a single solution, enabling organizations to enhance workforce development and engagement. Zensai's solution empowers HR departments to streamline processes, foster a learning culture, and drive organizational success through effective training and employee performance tracking.

📋 Description

• Own and manage a portfolio of ANZ customer accounts across the post-sale lifecycle, focusing on renewal, retention, and expansion • Lead customer check-ins, success conversations, and business reviews • Understand customer goals, reinforce value, identify risks, and align Zensai to business needs • Own renewal readiness, including timelines, subscription details, risk identification, customer preparation, and on-time closure • Lead commercial renewal conversations, including pricing, term alignment, objections, paperwork, and stakeholder coordination • Identify and develop upsell, cross-sell, user-growth, and product-expansion opportunities • Maintain accurate account, contact, subscription, renewal, opportunity, and next-step information in CRM • Use customer health signals, usage trends, support themes, stakeholder changes, and engagement patterns to surface churn risk or expansion potential • Act as the internal voice of the customer by sharing feedback, risks, product insights, and market themes • Partner with Sales, Product, Marketing, Support, Customer and Technical Success, RevOps, and Finance

🎯 Requirements

• 5+ years in B2B SaaS Customer Success, Account Management, Relationship Management, Renewals, or a similar customer-facing commercial role • Proven ability to manage a customer portfolio with accountability for adoption, retention, renewals, and expansion • Experience leading or supporting renewal conversations, including contract timing, pricing discussions, stakeholder follow-up, negotiation, and commercial risk management • Strong commercial acumen and ability to identify upsell, cross-sell, user growth, and product expansion opportunities • Ability to translate customer goals, adoption patterns, and business challenges into success plans, account strategies, and renewal narratives • Confidence working with CRM systems, renewal/opportunity records, customer health data, and forecasting inputs • Microsoft Dynamics 365 experience is a plus • Strong relationship-building skills across customer and internal stakeholders • Excellent written and verbal communication skills • Experience with Microsoft 365, Teams, SharePoint, HR technology, learning, engagement, or performance solutions is a strong plus • Proactive and accountable; comfortable in a fast-paced environment

🏖️ Benefits

• Flexible work arrangement: home, office, or a mix; flexible start times • 10% of working time dedicated to development • 20 days of annual leave • 5 extra discretionary days annually • Public holidays and carers leave • 6 months paid parental leave for mothers • 4 months paid parental leave for fathers and co-parents • 12% superannuation contribution • Workers compensation coverage • $1,000 AUD home office setup allowance • Weekly team lunches, or monthly lunch for remote employees • Regular social events