Customer Success Manager (Technical & Cybersecurity)

December 5, 2023

Zimperium

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The leader in enterprise mobile endpoint protection and mobile app protection for Android, iOS and Chromebooks threats

Mobile Security • Mobile Intrusion Prevention System • Vulnerability Research & Exploitation • Machine Learning • Mobile IPS

201 - 500

💰 $12M Venture Round on 2018-11

Description

• Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams • Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value • Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data • Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations • Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities • Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

Requirements

• B.S. in Computer Science or an equivalent engineering degree • 10+ years of experience working with Enterprise software solutions, startup experience desirable • 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers • Self-motivated, strong problem-solving skills with good business acumen • Database/SQL skills are a must. Domain expertise in Mobility & Security is highly desirable

Benefits

• Competitive salary • Comprehensive health and dental insurance • 401(k) retirement plan • Paid time off • Flexible work hours