Personnel Services Specialist – zvoove Payroll

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🕒 April 30

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zvoove

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

👥 HR Tech

🎯 Recruiter

SaaS • HR Tech • Recruitment

zvoove is a cloud software and services provider that digitizes and automates end-to-end business processes for staffing (Personaldienstleistung) and facility service companies. It offers modular cloud ERP and workforce management products—recruiting (AI-powered), payroll/managed payroll, time tracking, scheduling/disposition, invoicing, DMS, analytics and reporting—along with professional services, training, and support to optimize recruiting, payroll, and operations at scale.

📋 Description

• In your role as Personnel Services Specialist (m/f/d) - zvoove Payroll, your mission is to act as the primary contact for our customers for any questions related to zvoove Payroll and to ensure timely problem resolution. • You will have a direct impact on our customers' satisfaction. • By doing so, you will also strengthen long-standing successful partnerships and contribute to zvoove’s continued success. • With your open and customer-focused manner, you provide our customers with the necessary (technical) support for payroll and salary administration in all support inquiries. • You are responsible for configuring our software for customers, independently analyzing issues, responding to user requests by phone, email or remote access, and carefully documenting all processes. • You support our customers with everyday questions about our software and guide them through onboarding as well as the successful preparation of their payroll. • Building and continuously expanding expert knowledge of our products is a matter of course for you. • Through your interaction with customers, colleagues, sales and the product team, you form an important interface and increase the value of our services. • After successful onboarding, you will conduct seminars for our customers (online or in person) to further train our users successfully.

🎯 Requirements

• You have prior experience in payroll and salary accounting and are familiar with electronic reporting procedures such as ELStAM, DEÜV and SV-Meldungen. • Ideally, you have already worked with zvoove Payroll; alternatively with DATEV, Lexware, ADDISON or SAP. • You are willing to work on and continuously improve in partly complex technical and subject-specific topics. • You have a service-, customer- and solution-oriented working style (maximizing customer satisfaction is your driving force). • You present yourself professionally and reliably and are an excellent listener. • Ideally, you have experience in customer support or inside sales. • You have successfully completed vocational training in payroll/salary accounting or possess equivalent professional experience. • Willingness to travel (under 5%). • You have an excellent command of the German language, both written and spoken. • It is a real plus if you speak English.

🏖️ Benefits

• Collaboration in an empathetic and appreciative team. • You can contribute your knowledge and personal strengths, continue your qualification and develop professionally. • You will start with a structured onboarding and learn on the job, in trainings or in informal learning formats such as zvoove Garage within interdisciplinary and international teams. • You have the opportunity to participate in the benefits of our hybrid work concept, which includes working in the office, home office, mobile work and workation. • A modern tech stack and agile working methods are a matter of course. • A variety of benefits, e.g. pension provision, health management — up to employee discounts. • Well-behaved dogs are warmly welcome at all locations.