Search  7 jobs from 7 companies hiring remote junior customer success in the united kingdom.

Customer Success & Support

From borders and bureaucracy to openness and simplicity. With Localyze, we’re reimagining how people move for work by bringing together seamless technology, transparency and unrivalled service. We believe in freeing talent from borders, so we’re building a centralised platform for a decentralised world. A world where companies can hire from everywhere — and people can work and live where they want to.

Localyze is the all-in-one platform that makes it easy to manage your global mobility needs in one simple place. We can guide you through your global mobility challenges, from relocating new hires to visa changes, postings and transfers between offices. By combining the power of our platform with our team’s and partners’ experience with global mobility, we can support you in successfully managing an international team.

We are a startup led by three female founders, we like to do things differently and we are always looking for people bringing new ideas and ways of thinking into the team. Get in touch if you are interested in joining us!

Localyze

Join our mission to make the world a smaller place, one seamless relocation at a time. As a German-speaking Case Manager, you'll be the first point of contact for international talents, providing them with the support they need to navigate the intricacies of immigration. You're not just answering questions; you're easing their anxieties and championing their journey towards a new life. Each week, you'll be assigned new cases, and you'll be the friendly face they encounter first. To succeed, you'll need exceptional organizational skills, the ability to stay cool under pressure, and the readiness to embrace a challenge. You’ll need to be patient, responsive, and have an empathic people-centric approach. If you're ready to be a part of a team that's breaking down borders and changing lives, we want to hear from you.

Customer Support Associate (German-Speaking)

Deel is a global payroll solution that helps businesses hire anyone, anywhere. Using a tech-enabled self serve process, you can now hire independent contractors or full-time employees in over 150 countries, compliantly and in minutes.
Today, Deel serves over 8,000 customers from SMBs to publicly traded companies.

Deel

• The Associate Director of Customer Support Operations plays a critical role in achieving our mission. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. More specifically, the CS Operations team is passionate about providing world class support and client services across our entire suite of products.
• As the Associate Director of Customer Support Operations you’ll be fully responsible for leading a team of experienced front-line customer support professionals to provide a world class experience for our customers. You will be responsible for the delivery of front-line customer support globally, which entails building, growing and managing a high performing and diverse team across multiple locations and multiple contact channels. You will work with other global leaders and internal stakeholders to achieve a seamless customer experience and scale in a thoughtful, effective way.
• This position will report to the Head of Customer Support & Services.

Associate Director, Customer Support Operations

Omnipresent (adjective):  "To be present everywhere simultaneously."  

The philosophy of our company can be summed up in the word we chose as our moniker.  If your company or law firm relies on the internet for new clients & customers it is imperative that your business can be found regardless of how someone is searching.  

How do we make sure your business becomes omnipresent?  The first step is your website.  Regardless of how someone gets to your website, it is critical that your website has what it takes to convert them to clients.  If no one will pick up the phone and call you or submit an intake form via the website, then your website and all of  your online marketing efforts are worthless. 

Once your site has been developed, we employ traditional search engine optimization (SEO) techniques, content development, social marketing and whatever other platforms emerge to make sure your site, your profile & your business can be found in as many ways as possible.  

All of these actions are performed with one idea in mind:  turning your website into a web business.

Omnipresent SEO :  "Be Everywhere"

Omnipresent

• Primary focus is delivering exceptional onboarding and offboarding experiences to client employees
• Shape positive customer outcomes through effective interactions
• Collect and analyze data and feedback to develop expedient processes
• Involved in all aspects of customer interactions
• Take over new customers from sales
• Own and manage customer relationship throughout onboarding and offboarding process
• Coordinate customer queries and loop in subject matter expert colleagues
• Ensure smooth, timely onboarding and post go-live support
• Help simplify and automate complex operational processes
• Improve steps, content, and structures related to customer interactions
• Communicate with customers, provide control and assurance, and gather feedback
• Represent voice of customer in core product, marketing, and sales process
• Collaborate with engineering and development team to troubleshoot technical issues
• Gauge customers' satisfaction levels and provide feedback for service improvements
• Main point of contact between company and customers during employee onboarding stage

Customer Success Coordinator - People Operations - Fully Remote

We’re on a mission to make insurance fair and easy.    
INSHUR WAS FOUNDED IN 2016 TO REVOLUTIONIZE THE COMMERCIAL AUTO INSURANCE SECTOR.
 
We're built with next-generation, data-led technology that enables drivers to obtain quotes and receive coverage in mere minutes. We pride ourselves on being digital-first, whilst having a top-rated customer service team standing by to help if our customer needs it.
 
We completed our Series B funding in 2021, taking the total funding raised for our business to $35 million. The funding fuelled our ambitious global growth plans, enabling us to invest in technology, recruit the best people, and bring new product lines to an expanded market. 
 
Our talented team of over 120 people across the US, UK, and the Netherlands were also recognized at the prestigious British Insurance Awards for our commitment to diversity and inclusion. 

➔ 100% digital
In 2017 INSHUR signed a capacity agreement with Munich Re. Enabling the launch of INSHUR 2.0, a full digital quote and buy mobile insurance product. Initially aimed at the 120,000 drivers in New York’s rideshare space. 

➔ Trans-Atlantic
In November 2018 INSHUR agreed a distribution partnership with Uber, becoming a preferred insurance partner, and launched in the UK followed by the Netherlands in 2020.

➔ Future-proof
In 2020 INSHUR evolved its underlying technology infrastructure. The new data-led insurance platform is designed to power and protect the new economy players in mobility, delivery and transportation.

➔ Customer-Centric
To deliver a consistent, seamless customer experience, INSHUR recognized the need to take full ownership of it from quote through claim - building its own, in-house claims organization in 2020. 

➔ People-Led
Innovation and growth is only possible when you have a smart, diverse team of people working together to make it happen. In 2021 we more than doubled in size - hiring over 100 people to join the team.

INSHUR

•Handle inbound calls, chat and email from our existing customers on a range of insurance-related queries
•Respond to all customers in a timely, efficient, polite and professional manner
•Adhere to the Customer Support Team's SLAs and KPI's
•You will ensure customer satisfaction by making our customers feel like they’re dealing with a person – not an insurer
•Have a thorough understanding of our products and use this to help answer our customer's queries
•Accurately log all information on customer policies and our in-house systems
•Assist in processing renewals, mid-term adjustments and cancellations on existing insurance policies
•Identify ways to improve our customer journey, using your initiative to suggest effective solutions
•Undertake other administrative tasks as may be deemed necessary from time to time and provide cover for other members of staff
•Play an integral part of a growing team with the aim of continuing our international success

Customer Support Associate (Dutch speaking) - INSHUR (UK)

Hertility is a women’s health company built by women, for women. We’re shaping the future of reproductive healthcare by pioneering unique diagnostic testing that provides data-driven and advanced insights into reproductive health, fertility decline and the onset of menopause. We provide expert advice, education and access to care - all from the comfort of your home.

Our research trials are a step towards fixing the currently flawed system. 31% of women will suffer from a reproductive health issue at some point and through our research, we aim to reduce the time to diagnosis through advanced at-home testing and specialist gynaecological care. We tailor pathways to the individual's reproductive goals, whether it be to explore their ovarian health and fertility options or overall hormonal health, such as confirming a PCOS diagnosis. Currently, we can diagnose 9 of the most common gynae pathologies which may lead to reduced fertility and signpost gynae cancers.

Ultimately, our aim is to change attitudes around reproductive health, both for individuals and in the workplace, and to encourage women to be proactive by tracking their reproductive health. We’re calling this the Reproductive Revolution!

Hertility

•Ensuring customers are dealt with in a friendly and professional manner, ensuring accuracy is always maintained.
•Responding to customer complaints and escalating issues when necessary.
•Responding to inbound inquiries and troubleshooting technical issues raised through Intercom, Zendesk, social media and via the telephone.
•Developing and maintaining positive relationships with clients while championing Hertility Health’s passion for customer care.
•Identifying themes or recurrences in customer issues and escalate upward while making suggestions to proactively improve the platform.
•Presenting client issues and requests to the wider company.
•Maintaining our existing support collateral and taking initiative to create new systems, processes and engaging content to give our users the autonomy to resolve issues, reducing reactive activity within the team and improving user engagement.
•Communicating recommendations to senior management in a clear and concise manner; and
•Working cross functionally with Product, Marketing, Strategy, Research, Sales and Operations teams to meet customer support objectives.

Customer Support Associate

Worldcoin is a new, decentralized global currency that will be distributed fairly to as many people as possible. Worldcoin will launch by giving a free share to everyone on Earth. We believe that this is an essential step to accelerate the transition towards a more inclusive global economy, providing new ways for everyone to share future prosperity.

Worldcoin

• Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media
• Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and incidents
• Collaborate with our BPO partners to resolve support incidents, escalations and ensure their work meets quality standards
• Proactively drive impactful changes across workflows, policies, and tools by partnering with external support teams and cross-departmental teams

Customer Experience Analyst, App Support Operations (EMEA)

ZOE is a nutritional science start-up on a mission to help people eat with confidence. 

Our name means “life” and we’re committed to helping people live it to their fullest by harnessing the power of scientific research, software engineering and artificial intelligence

Our team tackles a range of complex product, engineering, data, logistics, UI/UX challenges that enable our customers to understand their unique biological response to food 

We are builders and lifelong learners - connected by a common desire to leverage our talent for helping the world

Since our launch in 2017, we grew our team from 5 to 120 extraordinary individuals. Our products, insights and advise has been covered by many household media brands and we're only just beginning.  

We're currently hiring and we'd love to hear from you - https://joinzoe.com/careers

• Work with customers through the in-
• app chat service, emails and over the phone throughout the customer journey, particularly during the pre-
• sale and testing phases of the program
• Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
• Address customer complaints in a compassionate and patient manner
• Strive to achieve high customer satisfaction by going above and beyond
• Motivate and encourage customers across the customer journey to maximise customer satisfaction
• Identify any concerns by asking relevant questions and escalating to management/other teams where necessary
• Continuously improve the customer support process using insight into the overall experience, tracking feedback, and providing such at team meetings
• Be willing to have flexibility with work hours, such as late evening work and working weekends and holidays, to provide comprehensive coverage
• Education: A Level, Scottish Advanced Higher
• Key Skills: Excellent interpersonal and active listening skills, clear communication with customers, ability to establish and maintain positive relationships with customers, motivated and energetic work ethic, with a strong capability to thrive under pressure, critical thinking and problem-
• solving skills, excellent organisation, prioritisation, and multi-
• tasking skills with strong attention to detail, quick learner and ability to adapt quickly, empathy and compassion, ability to use CRM tools and systems, experience speaking with customers using online chat services, experience dealing with data privacy (nice-
• have), and experience with customer service.

Search  7 jobs from 7 companies hiring remote junior customer success in the united kingdom.. Customer Support Associate (Dutch speaking) - INSHUR (UK). Customer Support Associate. Customer Experience Analyst, App Support Operations (EMEA). Customer Support Associate

Remote Junior Customer Success & Support Jobs in the United Kingdom

Search 7 jobs from 7 companies hiring remote junior customer success in the united kingdom.

Customer Support Associate (German-Speaking)

Localyze

Associate Director, Customer Support Operations

Deel

Customer Success Coordinator - People Operations - Fully Remote

Omnipresent

Customer Support Associate (Dutch speaking) - INSHUR (UK)

INSHUR

Customer Support Associate

Hertility

Customer Experience Analyst, App Support Operations (EMEA)

Worldcoin

Customer Support Associate

ZOE