6 companies hiring remote junior Customer Success in the United Kingdom. Work from anywhere with these 6 job openings.

Customer Success & Support

Coalition Technologies is one of the leading SEO & web design agencies in the United States. SEO or search engine optimization is the practice of improving and promoting a website to increase the number of visitors the site receives from search engines. Our purpose is to provide exceptional online marketing services to a wide variety of clients and industries. We support this purpose by remaining committed to four core values: 1. Provide metrics-driven marketing services. 2. To be as committed to our clients’ success as we are to our own. 3. To be the best and brightest online marketers with a creative approach to design. 4. To ensure a higher quality of work by providing a better quality of life for our team.	Our purpose and values would be meaningless if we didn’t have the people to carry them out. We are a team of expert developers, inspired creatives, passionate digital strategists, and talented marketers. Coalition’s team is 120+ people strong in Los Angeles, India, the Philippines, Europe, and Seattle.Coalition has a 97% client retention rate and a 99% client satisfaction rate. Our customers earn a combined $10,000,000 in revenue each month through online sales. They also receive nearly 15,000,000 visits each month through their websites.Founded in 2009 by one of the country’s leading SEO minds, we have powered our success by working harder and working smarter than our competitors. Whether you need a good Los Angeles web design company, a skilled SEO team or a top notch branding agency, don't settle for an inferior Los Angeles web design company, Coalition Technologies is your solution.Let us show you how we can benefit your business in tremendous ways. Call us at 310-827-3890 or email sales@coalitiontechnologies.com.

Coalition Technologies

• Providing the highest level of customer support and service to prospective and current customers
• Educating customers on Coalition's product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
• Performing administrative insurance functions to keep our growth engine humming
• Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points

Customer Success Associate

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

• Junior Customer Success Manager position available at 8x8 Inc. 
• Fluency in both French and English is essential as the account base will cover both FR and UK customers within the Commercial sized business area. 
• Responsible for managing and growing a high number of annually renewing customers by driving adoption that fits the customer's business goals.  
• Maintain monthly recurring revenue for commercial customers through proven strategies that drive product adoption and customer retention. 
• Analyze commercial customer data to predict potential customer churn and execute adoption and retention plays through internal and external resources. 
• Contribute to lifetime revenue expansion by identifying upsell opportunities and proactively addressing renewal risk.  
• Operate cross-departmentally by representing the voice of the customer internally while working with sales, product, and technical support to drive customer's business goals and continued health.

Junior Customer Success Manager - French Speaking

ZOE is a nutritional science start-up on a mission to help people eat with confidence. 

Our name means “life” and we’re committed to helping people live it to their fullest by harnessing the power of scientific research, software engineering and artificial intelligence

Our team tackles a range of complex product, engineering, data, logistics, UI/UX challenges that enable our customers to understand their unique biological response to food 

We are builders and lifelong learners - connected by a common desire to leverage our talent for helping the world

Since our launch in 2017, we grew our team from 5 to 120 extraordinary individuals. Our products, insights and advise has been covered by many household media brands and we're only just beginning.  

We're currently hiring and we'd love to hear from you - https://joinzoe.com/careers

• Work with customers through the in-
• app chat service, emails and over the phone throughout the customer journey, particularly during the pre-
• sale and testing phases of the program
• Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
• Address customer complaints in a compassionate and patient manner
• Strive to achieve high customer satisfaction by going above and beyond
• Motivate and encourage customers across the customer journey to maximise customer satisfaction
• Identify any concerns by asking relevant questions and escalating to management/other teams where necessary
• Continuously improve the customer support process using insight into the overall experience, tracking feedback, and providing such at team meetings
• Be willing to have flexibility with work hours, such as late evening work and working weekends and holidays, to provide comprehensive coverage
• Education: A Level, Scottish Advanced Higher
• Key Skills: Excellent interpersonal and active listening skills, clear communication with customers, ability to establish and maintain positive relationships with customers, motivated and energetic work ethic, with a strong capability to thrive under pressure, critical thinking and problem-
• solving skills, excellent organisation, prioritisation, and multi-
• tasking skills with strong attention to detail, quick learner and ability to adapt quickly, empathy and compassion, ability to use CRM tools and systems, experience speaking with customers using online chat services, experience dealing with data privacy (nice-
• have), and experience with customer service.

Customer Support Associate

Vinterior is a vintage furniture marketplace with over 1,850 vintage sellers from over 30 countries and counting. As the new home of vintage, we want to be the place where you discover sellers, find one-of-a-kind pieces, and shop more sustainably.We offer over 25 styles, including Mid-Century, Art Deco, Mid Century, Scandinavian Modern, Shabby Chic, Bauhaus, Industrial, Boho, Rustic, British, French, Italian and Chinese Antiques. Vinterior launched in 2016 with 12 London dealers and 200 mid-century furniture pieces. In five years, we have grown to a community of 1,800 vintage sellers across Europe which has generated over $600 million in sales worldwide. 200,000 products across 97 furniture and homeware categories and 25 styles are now available on Vinterior, to the delight of our vintage fans. After growing 120% in 2020, we have become the leading vintage marketplace in the UK. We have just raised a $10m series A to accelerate growth and expand to new markets in order to become the European leader by 2023. Discover remarkable design today at www.vinterior.co. 

Vinterior

•Support users with queries ranging from simple item questions to payment and technical issues. Mediate situations between buyers and sellers.
•Utilise data to define and improve processes and flows and determine areas for further investigation to increase business metrics.
•Help manage orders (refunds, delivery updates, cancellations) when support is needed.
•Provide outstanding customer support over the phone, chat and email.
•Review and respond to customer reviews

Customer Support Associate - 3 months remote role

Enterprise workflow SaaS for trade and professional associations. Connecting members and building for the nonprofit space.

Backed by 8VC. Ex Facebook, Uber, and Blackstone team.

Tradewing

• Work with the product team to incorporate customer feedback into roadmap
• Take ownership of complex customer issues, and work cross-functionally with Product and Engineering as needed to drive a prompt resolution
• Proactively track account health metrics to identify and mitigate retention risk
• Work with the customer success team to create the best possible experience for our clients and help them realize the full value of our platform

Customer Success (Remote)

Supercritical helps businesses that see themselves as climate leaders get to Net Zero quickly and with integrity. 

We measure your carbon footprint and provide practical ways to reduce your impact before offsetting it through trusted solutions.  We only support high-quality carbon removal programmes vetted by our own climate scientists. 

This provides the certainty our customers need to know that the actions they take and the claims they make will stand the test of time

Supercritical

•We care about spending time with our families and prioritise our time accordingly.
•We actively work on diversity and are incredibly proud that half our investors are women.
•We value humility and self-awareness. We can't learn if we're not constantly seeking to improve.
•We're kind to each other. Life's too short to feel shitty about yourself because someone else is being unkind.
•We broach difficult conversations early. We can do this because we trust each other.
•We know the best way to build a company is to test assumptions as quickly as possible. That means we push ourselves to move faster than we feel comfortable doing.
•We are remote first with quarterly working get-togethers in London, monthly socials and 1-2 days of optional office time in London per week.
•We're ruthless about prioritising what we think will have the biggest impact.

Customer Success Manager

6 companies hiring remote junior Customer Success in the United Kingdom. Work from anywhere with these 6 job openings.. Customer Support Associate - 3 months remote role. Customer Success (Remote). Customer Success Manager

6 Remote Junior Customer Success & Support Jobs in the United Kingdom