Lead Software Engineer – Disputes IT – ServiceNow FSO

🕒 November 2

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $82.1k - $172.5k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 11 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.

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Fifth Third Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1858

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Fifth Third Bank is a diversified financial services company offering a wide range of banking and financial products and services. It provides personal banking solutions such as checking and savings accounts, credit and debit cards, and identity theft protection. Borrowers can access various loans and mortgage options, while investors benefit from investment products like ETFs, mutual funds, and stocks. The bank also provides a robust set of services for businesses and commercial clients, including cash management, treasury management, and specialized lending solutions. Additionally, Fifth Third offers wealth management services with private banking, trust, and estate services. Customers can benefit from Fifth Third's online and mobile banking platforms, enabling them to bank anywhere at any time. Fifth Third Bank is focused on delivering seamless banking experiences with a strong emphasis on customer convenience and security.

📋 Description

• Design and implement new features while improving the quality of technical products and applications • Provide technical knowledge and leadership as a developer on an Agile squad • Collaborate with software engineers to define system architectures and design solutions • Develop software meeting code quality standards and metrics • Practice test-driven development • Participate in communities of practice, contribute to and follow standards, review code, and share knowledge • Automate processes and write maintainable, supportable, and testable code • Partner with operations and engineering teams to drive service improvement • Remain current on IT trends related to the area of practice • Assist with problem resolution for end users and customers • Contribute to operational procedures for software development • Maintain controls and documentation for audit compliance • Support solutions for Disputes and Complaints Technology on ServiceNow FSO from solution design through production delivery and support • Participate in Agile ceremonies and continuous improvement of development standards and practices

🎯 Requirements

• Bachelor's degree in Computer Science/Information Systems or equivalent combination of education and work experience • Six+ years of software engineering, application development, or other relevant IT experience • Hands-on ServiceNow development experience strongly preferred • Experience developing and configuring ServiceNow solutions using JavaScript, including Business Rules, Script Includes, Client Scripts, UI Actions, and server- and client-side scripting • Experience with ServiceNow Flow Designer, decision tables, playbooks, and workflow/process automation • Experience with ServiceNow FSO, CSM, or other complex case-management solutions • Knowledge of object-oriented and functional software design • Experience designing, consuming, and troubleshooting REST/SOAP APIs and ServiceNow integrations, including IntegrationHub • Experience integrating ServiceNow with enterprise systems and external platforms using APIs, authentication mechanisms, and asynchronous integration patterns • Experience with Git, GitHub, CI/CD, source control, and application deployment practices • Understanding of Agile/Scrum, code reviews, automated testing, and defect resolution • Understanding of security best practices and secure enterprise application development • Ability to troubleshoot complex workflows, integrations, data issues, and production defects across multiple systems • Strong collaboration skills with product owners, business analysts, architects, QA engineers, and developers • Excellent verbal and written communication skills • Must be able to work without immigration sponsorship • Preferred: banking disputes, FSO Disputes Management, debit/card disputes, Mastercard or Visa chargeback processing, ACH disputes, payments operations, ServiceNow certifications/accreditations, UI Builder, Process Automation Designer, and ATF

🏖️ Benefits

• Incentive compensation plan based on company, line of business and/or individual performance • Comprehensive benefits supporting physical, financial, emotional and social well-being • Differentiated compensation offerings • Employee and family benefits programs

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