Software Architect

🔥 8 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💻 Full-stack Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ACLIVITI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

🤝 B2B

👥 B2C

Consulting • B2B • B2C

Acliviti is a customer experience (CX) strategy and delivery firm that combines CX strategy, journey design, technology transformation, and managed services to help organizations improve customer engagement and operational outcomes. They provide vendor-neutral guidance, bridge business and technical teams, and deliver execution support across omnichannel platforms, data & analytics, cloud operations, and AI program management. Acliviti serves enterprise clients across industries including healthcare, financial services, retail, hospitality, logistics, and insurance, focusing on measurable results, stakeholder alignment, and long-term operational management.

📋 Description

• Lead technical discovery sessions with business, IT, operations, and technical stakeholders • Understand current-state environments, business processes, pain points, and desired outcomes • Translate business requirements into functional and technical requirements • Identify gaps, dependencies, constraints, and technical risks • Facilitate design discussions and align stakeholders around recommended solutions • Document requirements and obtain client approval before technical build begins • Design enterprise CX, CCaaS, conversational AI, and automation solutions • Define architecture, technology components, integrations, data flows, and system dependencies • Design solutions across voice and digital channels, including ACD, IVR, routing, AI agents, automation, and integrations • Develop technical approaches for LLM, RAG, knowledge retrieval, AI agent, and API-enabled solutions • Define prompts, business logic, integrations, knowledge sources, guardrails, and escalation paths • Evaluate AI platform capabilities and advise on technical approaches • Serve as the technical SME throughout engagements • Partner with Project Managers on technical risks, dependencies, scope impacts, and delivery considerations • Provide technical guidance and oversight to implementation Engineers • Act as an escalation point for complex technical decisions and design issues • Support testing strategy, UAT, go-live readiness, and post-implementation reviews • Identify opportunities for future phases, enhancements, and technology roadmaps

🎯 Requirements

• 7+ years of experience in solution architecture, technical consulting, CCaaS, enterprise technology, or related fields • Strong experience designing enterprise technology and integration solutions • Expert-level experience with NICE CXone, Genesys Cloud, or comparable CCaaS platforms • Strong understanding of APIs, integrations, data flows, and enterprise systems • Experience designing AI, conversational AI, automation, or NLP solutions • Ability to translate complex business requirements into clear technical designs • Strong experience creating architecture diagrams, technical specifications, and requirements documentation • Excellent client-facing communication and stakeholder management skills • Ability to lead technical discussions with both executive and technical audiences • Experience with Cognigy, PolyAI, Parloa, CrestaAI, Dialogflow, or similar AI platforms • Experience with LLMs, RAG, AI agents, and conversational AI architectures • Experience with Salesforce, ServiceNow, or other enterprise CRM/ERP platforms • Experience with REST/SOAP APIs and enterprise integration patterns • Experience in a consulting or professional services environment • Must be authorized to work in the United States • Must answer whether employment visa sponsorship will be required

🏖️ Benefits

• 100% coverage of employee health care, vision, and dental insurance • HSA & FSA plans available • Disability & Voluntary Benefits available • 401(k) plan with a 4% employer match • Generous variable compensation opportunity • Work-from-home monthly incentive • Inclusive remote working environment