Support Technician

Job not on LinkedIn

🔥 11 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ai2io

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

ai2io is a technology consulting and solutions firm that helps businesses choose, design, build, integrate, and automate tools to fit into existing workflows. They position themselves as a trusted partner guiding clients through technology decisions and accelerating digital transformation to improve operational efficiency and business outcomes.

📋 Description

• Serve as the primary point of contact for incoming support requests related to Windows OS, Microsoft 365 apps, peripheral devices, and iPhones/iPads • Gather pertinent details from end-users to diagnose and resolve technical issues efficiently • Provide basic network connectivity and file access support, escalating complex network problems when necessary • Process requests for non-standard software licensing and coordinate with vendors or internal stakeholders • Fulfill orders for new devices or peripherals and manage procurement and shipping • Maintain accurate records of software licenses and subscriptions, assisting with renewals or updates • Triage issues involving specialized engineering or proprietary applications and escalate to subject matter experts or development teams • Collaborate with Application, Software/DevOps, and Security teams on advanced technical issues • Provide management and peers with insights on support trends to improve service delivery • Record troubleshooting steps and resolutions in the help desk system • Create and update knowledge-base articles and user guides • Identify recurring issues and recommend documentation and process improvements • Complete assigned tasks and deliverables on time and on budget • Perform other related duties as assigned

🎯 Requirements

• Strong familiarity with Windows OS (Windows 10/11) and Microsoft 365 applications (Teams, Outlook, SharePoint, etc.) • Familiarity with iOS for iPhones and iPads • Basic understanding of networking concepts (e.g., DNS, DHCP, VPN) • Demonstrated aptitude for learning new technologies, including specialized engineering and custom software • Excellent interpersonal skills, with a patient and empathetic approach when assisting users • Commitment to user satisfaction and responsive communication • Skilled in maintaining clear, concise records of support activities and resolutions • Willingness to regularly update and improve the internal knowledge base • Ability to collaborate in a remote team setting and handle escalations effectively • Self-motivated with the capacity to work under limited supervision • Proven ability to handle multiple tickets and tasks simultaneously, meeting deadlines and service-level agreements • Minimum of a Bachelor degree in Information Technology, Computer Science, or related discipline PLUS 10 years of experience in Information Technology • Travel up to 5%, potentially to any or all 50 US states • Must be eligible to work in the United States (AI2IO participates in E-Verify)

🏖️ Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option) • Flex spending accounts (FSA) • Dental and vision plans • Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26 • 401k with company match and self-directed brokerage account option • PTO including additional paid time off during the last week of the year • Company paid life insurance coverage for employees and their eligible dependents • Short and long-term disability, AD&D coverage • Professional development opportunities • Tuition reimbursement and professional licensing assistance • Paid parental leave after one year of employment