Client Executive

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $142.3k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Manage, retain, and grow an assigned portfolio of clients • Drive revenue retention and growth, client renewals, client satisfaction, and value realization from products and solutions • Develop meaningful relationships across internal teams, customer stakeholders, and influential third-party stakeholders • Lead through influence and motivate action toward desired outcomes • Uncover clients’ business goals, priorities, and desired outcomes • Position solutions to maximize value, retention, and revenue growth • Connect capabilities, support, and services for clients; facilitate Sales, Delivery, and other functions • Consult with clients on best practices to increase product adoption and utilization • Identify opportunities to expand solutions supporting client business outcomes • Own account health strategy, monitor retention risk, and execute success plans • Lead preparation and execution of Quarterly Client Business Reviews (QBRs) • Lead renewal strategy for the assigned book of business

🎯 Requirements

• 7+ years of equivalent experience in a Customer Success/Account Management role • Experience managing a book of large enterprise, high ARR/high complexity accounts • Business and financial acumen to lead successful negotiations and secure multi-year renewals • Strategic, growth mindset and proven ability to develop and execute customer success engagements and strategies • Ability to build relationships across multiple client personas and key internal/external stakeholders • Ability to lead and thrive in an evolving environment while managing priorities and deliverables across assigned accounts and teams • Leadership, communication, project-management, and presentation skills • Passion for delivering market-differentiating customer experiences • Ability to travel 25%-35% as required • Work authorization in the employing country without requiring current or future visa sponsorship

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education & training