Benefits HR Assistant

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $21 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Provide accurate, consistent, and timely HR assistance to organizational employees through phone, chats, and HR cases • Serve as the first point of contact for employee-related benefits inquiries • Provide holistic case management services involving financial, health, and internal review matters • Own employee contacts and ensure cases are accepted and resolved • Build customer trust through empathetic and personalized conversations • Assess and adjust case management plans to changing employee needs • Manage workload to meet SLAs and productivity goals • Balance process adherence with employee needs using judgment, critical thinking, and rationale • Resolve inquiries using FAQs, knowledge base articles, and standard operating procedures • Escalate cases that cannot be resolved • Respond to employee-impacting issues during benefits events • Ensure appropriate communication and documentation, even when information is limited • Consult and collaborate with partner teams on process changes • Help resolve cross-functional issues and update and improve policies

🎯 Requirements

• 2+ years’ experience working in Benefits or Human resources (preferably in a contact center or shared service environment) • Experience with rapid and complex changing work environments • Outstanding customer service and communication skills • Ability to adapt to a flexible working environment • Technical aptitude and proficiency with Microsoft Office Suite or similar software • Excellent organizational and time management skills • Strong customer service focus with the ability to prioritize quality and customer experience • Excellent verbal and written communication skills • Ability to understand benefit terms and programs • Quick to act and address customer issues while demonstrating strong judgment/decision-making • High degree of ownership and ability to handle sensitive situations with care and empathy • Ability to work in a fast-paced environment, pivot through several communication forms, prioritize work, follow through, and execute with attention to detail • Bilingual in Spanish is a plus but not required

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)