Benefits HR Assistant

🔥 2 hours ago

☕ Washington – Remote

☕ Washington – Remote

💵 $21 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Serve as the primary point of contact for employees seeking information and support related to financial, health, and other benefit programs • Provide accurate, consistent, and timely responses via phone, chat, and HR case management systems • Own employee contacts from intake through resolution, accepting, managing, and closing cases • Conduct holistic case management by assessing employee situations and developing and adjusting case management plans • Apply judgment, critical thinking, and rationale while balancing established processes with individual employee needs • Research and resolve benefit-related questions using FAQs, knowledge base articles, and standard operating procedures • Escalate complex or unresolved issues to appropriate partner teams • Respond to employee-impacting issues during benefit events with clear communication and thorough documentation • Collaborate with cross-functional partner teams to address process gaps, resolve issues, and improve policies • Manage workload to meet SLAs, productivity targets, and quality standards • Prioritize tasks and communication channels while transitioning between phone, chat, and case work • Handle sensitive employee situations confidentially and empathetically • Maintain understanding of benefit terms, programs, and compliance requirements • Document interactions and case outcomes clearly and professionally • Identify opportunities to improve the employee benefits experience

🎯 Requirements

• At least 2 years of experience working in Benefits or Human Resources, preferably in a contact center or shared services environment • Strong customer service focus • Excellent verbal and written communication skills • Ability to understand and interpret benefit terms, programs, and related documentation • Proven organizational and time management skills • Ability to work effectively in a fast-paced, rapidly changing environment • Strong judgment and decision-making skills • High degree of ownership and accountability for case outcomes • Proficiency with Microsoft Office Suite or similar software and overall technical aptitude to navigate HR systems and tools • Outstanding customer support skills, including active listening, problem solving, and follow-through • Ability to adapt to a flexible working environment and changing priorities • Attention to detail in documentation, case management, and adherence to standard operating procedures • Experience providing HR or benefits support in a contact center or shared services setting • Experience working in environments characterized by rapid and complex change • Demonstrated research skills using FAQs, knowledge bases, and process documentation • Strong empathy and interpersonal skills • Ability to collaborate effectively with cross-functional partner teams • Bilingual proficiency in Spanish is a plus but not required • Interest in benefits administration and HR operations within a large corporate environment • Ability to work Pacific Time (PST) business hours

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Fully remote work arrangement