HR Specialist – Hardship Cases

🔥 19 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $23 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Serve as an empathetic point of contact and provide holistic case management services to employees and their families in times of death, critical illness, crisis, and other times of need • Review hardship transfer applications and support employees by providing resources relevant to their situation • Escalate issues or barriers to the appropriate partner teams • Communicate updates and status changes to associates and site HR teams throughout the process • Demonstrate strong judgment and decision-making skills when reviewing hardship requests • Exercise independent judgment in managing complex cases to determine transfer eligibility • Handle sensitive cases related to domestic violence, homelessness, self-harm, and death • Use critical thinking to respond effectively to dynamic situations and anticipate future challenges • Collaborate with the Global Crisis and Issues Management Response (GCIMR) team to assess high-risk situations and potential reputational damage • Partner with Global Security Operations (GSO) to mitigate risks through approved controls • Identify root causes of high-volume contacts and trends within the Building-to-Building operation process • Collaborate with People Experience and Technology (PXT), Ethics, Compliance, Legal, and MHLS Operations teams

🎯 Requirements

• Human resources • Employee relations • Adjudication • Judgment • Empathy • HR administration • Microsoft Office proficiency • Customer service • 3+ years of experience as an HR Generalist, HR Specialist, or in a contact center role with equivalent experience • Superior attention to detail • Exemplary judgment • Strong research and root-cause analysis skills • Demonstrated ability to independently solve problems • Proven experience working cross-functionally to solve complex problems • Experience managing confidential and sensitive associate information • Excellent interpersonal and communication skills

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Flexibility in work hours • Ability to work from home