US Benefits HR Assistant

🔥 14 hours ago

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $21 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Serve as the primary point of contact for employee benefits inquiries via phone, chat, and HR case management tools. • Provide accurate, consistent, and timely information on financial and health-related benefits in alignment with plan rules and internal policies. • Own employee contacts from intake through resolution, ensuring cases are accepted, tracked, and closed. • Assess employee needs, develop case management plans, and adjust plans as circumstances change. • Investigate issues, interpret benefit terms, and make sound decisions supporting the end-to-end benefits process. • Use FAQs, knowledge base articles, and standard operating procedures to resolve inquiries; escalate cases outside documented guidance. • Respond to employee-impacting issues during benefits events, communicating clearly and documenting thoroughly. • Build trust through empathetic, personalized conversations and handle sensitive situations with care and discretion. • Balance established processes with individual employee needs using sound judgment. • Meet service level agreements, productivity targets, and quality standards. • Prioritize tasks and pivot between multiple communication channels while maintaining attention to detail. • Collaborate with partner teams on cross-functional issues, feedback, policies, and processes. • Identify recurring issues, suggest documentation enhancements, and support process changes. • Maintain excellent verbal and written communication with employees and internal stakeholders. • Protect confidential information and handle employee data professionally and carefully.

🎯 Requirements

• 2+ years of experience working in Benefits or Human Resources, preferably in a contact center or shared services environment. • Strong customer service experience with a demonstrated ability to prioritize quality and customer experience. • Excellent organizational and time management skills, including the ability to manage multiple cases and tasks simultaneously. • Outstanding verbal and written communication skills. • Ability to understand and interpret benefit terms, programs, and plan rules. • Proven ability to act quickly and address customer issues while demonstrating strong judgment and decision-making skills. • High degree of ownership and accountability for resolving employee issues from start to finish. • Ability to handle sensitive and confidential situations with empathy, discretion, and professionalism. • Experience working in rapid and complex changing work environments, with the ability to adapt to evolving processes and priorities. • Ability to thrive in a fast-paced environment, pivoting between multiple communication channels and tasks while maintaining accuracy. • Technical aptitude and proficiency with Microsoft Office Suite or similar software tools. • Strong problem-solving and research skills. • Experience in a contact center or shared service environment supporting HR or benefits inquiries. • Ability to adapt to a flexible working environment with changing processes and expectations. • Experience collaborating with cross-functional teams to address process issues and implement improvements. • Exposure to benefits administration in a large corporate environment. • Interest in continuous learning and staying current with changes in benefits programs and HR policies. • Bilingual skills in Spanish are a plus but not required.

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)