Senior Technical Support Engineer – Embedded Systems, Simulation

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔧 Hardware Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avenga

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏭 Manufacturing

🏥 Healthcare

💰 Private equity on 2017-02

Consulting • Manufacturing • Healthcare

Avenga is an international technology and software engineering company that combines consulting, product development, and digital transformation services to help enterprises solve complex business and societal challenges. With over 6,000 professionals across multiple countries and decades of experience, Avenga delivers custom software, cloud, and integration solutions while supporting clients across industries and providing talent acquisition and career development services internally.

📋 Description

• Provide advanced technical support to customers developing embedded systems, IoT devices, and complex software solutions using simulation and virtualization technologies • Investigate, troubleshoot, and resolve complex technical issues involving operating systems, hardware platforms, software applications, and their interactions • Work with system simulators, including Intel Simics and similar technologies, to reproduce customer environments and analyze technical problems • Set up, configure, and maintain laboratory environments to replicate customer hardware, software, and system configurations • Perform root cause analysis of issues related to embedded Linux, real-time operating systems, networking, and system performance • Collaborate with engineering, product management, and development teams to investigate defects, identify solutions, and improve product reliability • Communicate directly with customers to understand technical challenges, provide troubleshooting guidance, and ensure timely issue resolution • Manage complex technical escalations and coordinate with internal stakeholders and account teams • Support customers throughout the product lifecycle, from initial implementation and integration to ongoing maintenance and optimization • Provide technical assistance for both on-premises and SaaS-based products and environments • Document technical issues, troubleshooting procedures, root causes, and resolutions in internal and customer-facing knowledge bases • Develop technical documentation, troubleshooting guides, and support materials • Mentor and provide technical guidance to local and global Customer Support Engineers • Deliver technical training and knowledge-sharing sessions for customers and internal engineering teams • Act as a primary technical contact for key customers when required, ensuring effective communication and resolution of critical issues

🎯 Requirements

• 8–12 years of professional experience in software engineering, embedded systems, technical support, or related areas • Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field • Hands-on experience with system simulators and virtual platforms, preferably Intel Simics • Strong knowledge of embedded systems, real-time operating systems (RTOS), and embedded Linux environments • Proficiency in Python, C, and YAML • Experience troubleshooting and debugging complex hardware and software issues in embedded environments • Strong understanding of Linux distributions, including Debian and CentOS • Experience working with Linux and Windows host environments • Knowledge of processor architectures, including Intel, ARM, PowerPC, and RISC-V, as well as multi-core systems • Understanding of networking fundamentals, including TCP/IP, multicast, and routing • Experience with version control systems such as Git, GitHub, or GitLab • Understanding of cloud-based applications and SaaS environments • Strong analytical, problem-solving, and root cause analysis skills • Excellent written and verbal communication skills • Ability to work independently, manage multiple technical issues simultaneously, and make sound technical decisions • Strong collaboration skills and experience providing technical guidance to other engineers • Fluent English • Experience with Intel Simics, including advanced simulation capabilities and model development • Experience with QEMU or similar simulation and virtualization tools • Knowledge of Device Modeling Language (DML) • Experience with build systems and tools such as GCC, MinGW, Make, and Makefiles • Knowledge of C++, Rust, and other systems programming languages • Experience with device drivers, Board Support Packages (BSP), hardware design, and hardware-software integration • Experience with DevOps practices, CI/CD pipelines, Docker, and Kubernetes • Knowledge of virtualization and cloud infrastructure technologies • Familiarity with NFV, OpenStack, DPDK, DPI, SDN, and security-enhanced Linux • Understanding of VoIP, network security, and advanced networking technologies

🏖️ Benefits

• Equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic • Respectful and inclusive work environment • Fully remote work arrangement