VIP Account Manager

🔥 13 hours ago

🌽 Illinois, Rhode Island – Remote

🌽 Illinois – Remote ⚓ Rhode Island – Remote

💵 $55k - $67k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Bally’s Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏨 Hospitality

✈️ Travel

🎲 Gambling

💰 $671.4M Post IPO equity on 2021-05

Hospitality • Travel • Gambling

Bally’s Corporation is one of the world’s leading integrated gaming and entertainment companies, operating physical casinos and resorts alongside a large digital gaming portfolio that includes sports betting, iGaming, poker, and daily fantasy sports. The company manages dozens of casino properties across the U. S. and the U. K. , operates a digital-first interactive division with hundreds of thousands of monthly active users, and provides hospitality amenities such as hotel rooms, slot machines, and table games. Bally’s emphasizes unified, connected gaming experiences across in-person and online channels.

📋 Description

• Own a portfolio of high-value VIPs • Deliver white-glove service and build personal 1:1 relationships that drive loyalty and incremental play • Grow share of wallet across casino, sports betting and other verticals • Sell across casino, sports betting and beyond, and onboard new VIPs to the program • Identify and recruit high-value players from competitors • Win back inactive players with timely, appropriate offers • Create digital exclusives, suite nights and unique VIP experiences • Grow portfolio revenue, deposits and active players while exceeding targets • Partner with Marketing, Product, CRM and Operations on personalized VIP campaigns • Address issues affecting the player experience • Recognize risky play and collaborate with Responsible Gaming to protect players and maintain compliance • Share market trends, competitor offers, product ideas and tool recommendations to improve the program • Use Metaview, an AI-powered note-taking tool, during interviews for recruitment note-taking

🎯 Requirements

• 3-5 years of experience in VIP hosting, outbound sales, relationship management or marketing • Casino, sports, hospitality and/or entertainment industry experience preferred • Track record as a top performer who consistently exceeds targets • Competitive sales mindset with a hunter's drive and a closer's instinct • Entrepreneurial and self-motivated • Comfortable owning targets and working under pressure • Flexible schedule to be available when players are playing, including evenings, weekends and events • Willingness to travel regularly for VIP events and activations, approximately 25% • Ability to recognize signs of risky play and work closely with Responsible Gaming to remain compliant

🏖️ Benefits

• White-glove service and personal 1:1 VIP relationship management opportunities • Digital exclusives, suite nights, and money-can't-buy experiences • Flexible schedule including evenings, weekends, and events • Travel opportunities for VIP events and activations

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