Contact Center Application Engineer – Aspect, Intradiem

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

BETSOL

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

☁️ SaaS

Enterprise • Cloud Computing • SaaS

BETSOL is a global IT services company that offers a wide range of solutions to enhance business operations and efficiency. Their services include product engineering, DevOps, cloud enablement, application modernization, and security services. BETSOL specializes in cloud-native development, infrastructure automation, and application migration, providing enterprise clients with advanced IT infrastructure solutions. They also offer unique services such as Zmanda Enterprise Backup, which is a leading open-source backup and recovery solution for data centers. BETSOL prides itself on transforming digital landscapes through innovation and collaboration, maintaining high industry standards for security and quality while serving clients across over 40 countries.

📋 Description

• Provide engineering and operational support for Aspect and Intradiem technologies within an enterprise environment. • Responsible for incident response, problem management, and change execution, including evening and weekend support coverage. • Collaborate with vendors, developers, and engineering teams to ensure the reliability and continuous improvement of contact center applications. • Proactively monitor and perform daily health checks of Aspect and Intradiem applications. • Troubleshoot and resolve production issues impacting scheduling, forecasting, real-time adherence, or intraday workforce automation. • Execute system changes, configuration updates, and release deployments while maintaining strict change-control discipline. • Serve as a subject matter expert (SME) for Aspect Workforce Management and Intradiem automation.

🎯 Requirements

• 3+ years of IT support or operations engineering experience, with emphasis on contact center workforce management and automation technologies. • Direct experience supporting Aspect Workforce Management (scheduling, forecasting, reporting) and Intradiem (real-time automation, intraday management). • Strong problem-solving and troubleshooting skills in production enterprise environments. • Experience managing incidents, executing controlled changes, and supporting major deployments. • Solid understanding of enterprise contact center environments and dependencies (telephony, reporting, CRM).