Application Support Analyst

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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BillingPlatform

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

💳 Fintech

🤝 B2B

💰 $90M Private Equity Round - BillingPlatform on 2024-01

SaaS • Fintech • B2B

BillingPlatform is a cloud-based SaaS platform that automates enterprise order-to-cash and modern monetization processes. It supports subscription, usage-based and hybrid billing, payments, AR automation, e-invoicing, revenue recognition, and financial reporting while offering no-code configuration, integrations, and AI-powered reporting and assistants to help enterprises reduce DSO, recover revenue leakage, and scale revenue operations.

📋 Description

• Triaging incoming support tickets, assessing severity, and ensuring accurate prioritization within SLA windows • Serving as the primary point of contact for customers, providing clear and timely status updates throughout the resolution lifecycle • Troubleshooting application issues by reviewing logs, configurations, and data to isolate root cause before escalating to engineering • Escalating complex or high-impact issues to engineering with complete, well-documented context to accelerate resolution • Documenting issues, investigation steps, and resolutions in the ticketing system to maintain an accurate support record • Identifying patterns across tickets to surface recurring issues and contribute to proactive knowledge base improvements • Collaborating cross-functionally with engineering, product, and professional services teams to resolve customer-impacting issues • Leveraging scripting or custom configuration capabilities to fulfill customer requests (a plus, not required)

🎯 Requirements

• 4-year degree in IT field, or relevant experience • Strong sense of responsibility, self-motivation, and initiative • Familiarity with relational databases, web technologies, or API concepts (hands-on experience a plus) • Excellent communication skills, both verbal and written • Ability to thrive in a fast-paced, high-growth environment • Exposure to billing, subscription management, or SaaS revenue concepts is a plus but not required • Customer-focused mindset with a passion for continuous learning and technical growth

🏖️ Benefits

• Be part of the fastest-growing companies in the United States • Receive competitive compensation that includes a robust benefits package—medical, dental, vision, life and disability, HSA, FSA, and many perks related to health and wellness provided by our medical carriers • 401(k) match that is 100% immediately vested • Discretionary and charitable time off program