Director of QA

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Blooming Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏥 Healthcare

🏛️ Government

☁️ SaaS

💰 $26M Series A - Blooming Health on 2025-04

Healthcare • Government • SaaS

Blooming Health is an AI-powered, HIPAA-compliant omnichannel care-management SaaS platform that automates screening, outreach, referrals, and closed-loop follow-up to connect vulnerable populations to social and medical supports. Trusted by 1,500+ organizations across 25 states, Blooming Health runs multilingual voice, SMS, and email journeys, integrates with EHRs via FHIR/HL7/APIs, and supports use cases including post-discharge outreach, social referral management, community care hubs, and AI-assisted Medicaid and SNAP recertification. It serves healthcare organizations, government agencies, and community-based organizations to increase program participation, reduce readmissions, and meet reporting and compliance requirements.

📋 Description

• Define and own Blooming Health’s QA strategy across web applications, backend services, APIs, integrations, data workflows, AI-enabled features, and multi-product platform capabilities • Build and lead a scalable QA function supporting multiple engineering pods and product workstreams • Establish quality standards, test strategies, release gates, defect management processes, and QA metrics • Partner with Engineering and Product leadership to embed quality throughout the SDLC • Design and mature automation-first UI, API, integration, regression, performance, and end-to-end testing • Increase test coverage, reduce manual regression burden, and improve release confidence • Implement CI/CD-integrated testing, test data management, environment management, and quality reporting • Own QA readiness for releases, roadmap commitments, customer launches, integrations, and platform changes • Drive defect triage, root cause analysis, regression planning, and production issue prevention • Develop QA strategies for AI-enabled and agentic product experiences • Validate AI model behavior, output quality, guardrails, edge cases, monitoring, feedback loops, and production reliability • Support quality processes for data pipelines, integrations, analytics workflows, and member interaction data • Partner with Engineering and DevOps on observability, monitoring, incident response, SLOs/SLAs, production health, performance, load, and reliability testing • Create quality dashboards and metrics covering defect trends, automation coverage, release quality, test stability, escaped defects, and customer-impacting issues • Serve as senior QA partner to Engineering, Product, Customer Success, Security, Data, AI, and Operations • Communicate quality risks, tradeoffs, and release readiness to technical and non-technical stakeholders • Ensure QA processes support HIPAA, SOC 2, HITRUST, and other relevant compliance requirements • Support compliance documentation, testing evidence, and process maturity for audits and enterprise customers

🎯 Requirements

• Significant QA leadership experience in a B2B SaaS, health tech, fintech, enterprise software, or complex regulated technology environment • Proven experience building or scaling a QA function across multiple engineering teams or product pods • Deep hands-on understanding of QA automation, test frameworks, CI/CD-integrated testing, API testing, regression testing, integration testing, performance testing, and end-to-end testing • Strong technical understanding of architecture, APIs, cloud systems, data flows, integrations, and complex platform dependencies • Experience improving QA processes within the SDLC, including test planning, acceptance criteria, defect management, release readiness, root cause analysis, and quality metrics • Experience testing complex platform products, multi-product systems, workflow automation, data-intensive applications, or enterprise integrations • Experience working with distributed engineering and QA teams; India-based team experience strongly preferred • Strong cross-functional collaboration with Engineering, Product, Security, Customer Success, Data, AI, and Operations teams • Ability to balance speed and quality in a fast-moving startup or growth-stage environment • Excellent communication skills for explaining quality risks, release readiness, tradeoffs, and process improvements • Strong people leadership skills, including hiring, coaching, performance management, team development, and building a high-accountability QA culture • Healthcare technology experience preferred, especially payer, provider, public health, social care, care coordination, or member engagement • Experience testing healthcare integrations such as Epic, Cerner, FHIR, HL7, claims data, eligibility data, or interoperability workflows preferred • Experience working in HIPAA-regulated environments preferred • Experience supporting SOC 2, HITRUST, NIST, or similar compliance frameworks preferred • Experience testing AI/ML-powered or LLM-enabled products, including agentic workflows, conversational systems, automation logic, model outputs, guardrails, and monitoring preferred • Experience with Cypress, Playwright, Selenium, Postman, REST APIs, GCP, AWS, MongoDB, PostgreSQL, Node.js, CI/CD pipelines, and test management platforms preferred • Experience introducing QA automation into organizations previously reliant on manual testing preferred • Prior experience helping scale engineering quality through a major growth phase preferred