Senior Systems Support Engineer

Job not on LinkedIn

🔥 10 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $76k - $115k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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By Referral Only

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1986

🛍️ eCommerce

🌍 Social Impact

👥 B2C

eCommerce • Social Impact • B2C

By Referral Only is a platform that helps creators, influencers, and businesses share multiple links in their social media bios with a single customizable landing page. It acts as a centralized hub for individuals and brands to consolidate their online presence, promote products, provide information, and monetize their audience, making it easier to manage and analyze engagement across various platforms. With over 50 million users, By Referral Only simplifies the process of sharing content and engaging with followers across platforms like Instagram, TikTok, Twitter, and more.

📋 Description

• Use incident management processes and tools and application monitoring metrics and tooling to generate reports and take corrective actions • Understand complex application systems and debug business-impacting issues • Follow standards and best practices to improve system operational efficiency, stability, and availability • Use continuous delivery practices to evolve, support, and deliver high-quality software and value to end customers • Use logging techniques for alerting, monitoring, and identifying incident root causes • Use DevOps tools and practices to deploy and run software • Mentor less experienced peers through technical knowledge and leadership • Apply technology thinking from Thoughtworks’ Technology Radar to solve client problems

🎯 Requirements

• Experience with programming languages such as Java, Python, or C# • Strong debugging and triaging skills • Experience with relational databases such as SQL and DataBricks • Experience with containerization tools such as Docker • Experience with CI/CD tools such as Jenkins and Azure Pipelines • Experience with relational or non-relational databases • Understanding of application monitoring tools such as DataDog, Prometheus, or Grafana • Ability to ensure bug fixes and enhancements are high-quality and well-tested • Comfortable with Agile methods such as Scrum and/or Kanban • Good communication and articulation skills • Presence in the external tech community and willingness to share expertise through speaking engagements, open source, blogs, and more • Ability to implement cloud best practices for resource optimization, monitoring, and alerting • Ability to implement security best practices • Ability to guide and mentor junior-level consultants • Willingness to participate in a rotation- and need-based 24x7 available team • US work authorization without current or future visa sponsorship requirement • Bonus: AI/ML experience and familiarity with AI-driven development tools

🏖️ Benefits

• Career support through interactive tools and numerous development programs • Teammates who support employee growth and career journeys • Equal employment opportunities and reasonable accommodations • AI-supported recruitment with human review and hiring decisions • Benefits information provided at https://www.thoughtworks.com/en-us/careers/benefits

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