Observability Technical Lead

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🐊 Florida – Remote

🐊 Florida – Remote

💵 $96k - $192k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Serve as the senior SME for enterprise observability and define architectures, standards, integration patterns, and reusable solutions • Design and optimize observability across cloud, on-premises infrastructure, networks, Kubernetes, containers, applications, APIs, databases, middleware, and enterprise platforms • Standardize metrics, logs, traces, events, topology, dashboards, alerting, instrumentation, and service health • Provide technical leadership for LogicMonitor, Splunk, OpenTelemetry, Grafana, Prometheus, Tempo, VictoriaMetrics, Loki, and related technologies • Lead OpenTelemetry adoption, including instrumentation, collectors, telemetry pipelines, distributed tracing, context propagation, and vendor-neutral standards • Design telemetry pipelines routing metrics, logs, and traces across multiple platforms • Develop API-driven and Observability-as-Code capabilities for onboarding, configuration, validation, and lifecycle management • Establish governance for RBAC, telemetry standards, alerting, retention, integrations, configuration management, and data lifecycle • Improve observability coverage, telemetry quality, scalability, reliability, performance, and cost efficiency • Drive automation and self-service through APIs, Infrastructure-as-Code, CI/CD, GitOps, and reusable observability patterns • Integrate Edwin AI and AIOps capabilities for anomaly detection, event correlation, root-cause analysis, investigation, and operational intelligence • Connect telemetry and operational context to deliver end-to-end visibility • Establish reliability standards including SLIs, SLOs, error budgets, monitoring coverage, alert quality, MTTD, and MTTR • Reduce alert fatigue through intelligent correlation, dynamic thresholds, suppression, automation, and event-management practices • Evaluate eBPF, continuous profiling, Kubernetes observability, dependency mapping, and auto-instrumentation • Advance operations from reactive monitoring toward proactive and predictive operations • Collaborate with engineering and operations teams across North America, Europe, and Asia • Lead architecture reviews, platform evaluations, workshops, and technical working sessions • Influence observability strategy and standards across teams without direct authority • Mentor engineers and promote observability, SRE, and reliability best practices • Evaluate emerging technologies and recommend adoption based on interoperability, scalability, business value, and cost • Translate strategy into standards, reference architectures, and reusable implementation patterns

🎯 Requirements

• Bachelor’s Degree • 7+ years of experience in observability, monitoring, APM, SRE, DevOps, platform engineering, or related professional experience • 7+ years of experience designing, implementing, operating, and maintaining enterprise-scale observability platforms using observability-as-code, monitoring-as-code, infrastructure-as-code, GitOps, and CI/CD practice • Experience with AWS, Azure, GCP, and large-scale Kubernetes environments • Experience designing OpenTelemetry Collector architectures and telemetry pipelines • Expertise with Grafana, Tempo, Loki, and Prometheus-compatible platforms • Experience with VictoriaMetrics or other large-scale time-series databases • Knowledge of eBPF, continuous profiling, auto-instrumentation, and cloud-native telemetry • Experience integrating observability platforms with ServiceNow, ITSM, CMDB, incident management, and automation platforms • Understanding of SRE practices including SLIs, SLOs, error budgets, and incident management • Experience enabling developer self-service and internal developer platform integrations • Knowledge of RBAC, secrets management, governance, compliance, and telemetry data protection • Reasonable schedule flexibility to support global collaboration

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Medical, Dental, and Vision benefits • Wellness incentives • Retirement benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition Assistance