Developer, CRM II

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CarringtonCrisp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

📣 Marketing

📚 Education

💼 Consulting

Marketing • Education • Consulting

CarringtonCrisp is a consultancy company that partners with universities and business schools to provide imaginative and data-driven insights and solutions. They focus on offering unique approaches to the ever-changing educational landscape, utilizing intelligence, insight, and creativity. Known for their objective analysis, CarringtonCrisp helps educational institutions gain fresh perspectives and achieve their objectives. Their work has been recognized for injecting energy and offering new viewpoints, ensuring that institutions remain relevant and effective in their educational offerings.

📋 Description

• Serve as a CRM technical contributor and administrator for Carrington’s Zendesk customer support platform, including Support, Guide, Chat/Messaging, Talk, and Explore • Provide Zendesk technical guidance to business partners, end users, and the PMO • Participate in business planning for Zendesk enhancements, integrations, and operational issues • Plan new Zendesk configurations and changes to existing workflows • Assist with system design and business/system impact analysis • Support Zendesk integrations with enterprise applications using APIs and webhooks • Support workflow analysis and process improvement activities • Design, configure, test, and deploy changes to Zendesk fields, forms, triggers, automations, macros, views, and dashboards • Maintain Zendesk configuration in alignment with corporate strategy and business unit needs • Develop custom Zendesk Explore reports and dashboards • Follow SDLC practices, methodologies, and change control policies • Administer Zendesk security roles, groups, and user permissions • Troubleshoot Zendesk issues, replicate problems in test/sandbox environments, and coordinate fixes and upgrades • Develop end-user documentation and workflow guides as needed • Assist with end-user training on Zendesk features and functionality changes • Perform special projects and other assigned duties

🎯 Requirements

• Bachelor’s degree in Computer Science or equivalent technical work experience • 3–5 years of hands-on experience designing, developing, implementing, and supporting Zendesk or a comparable CRM/customer support platform • 3–5 years’ experience with JavaScript and SQL • 3–5 years’ experience with REST API integrations • Experience supporting a shared Zendesk instance across multiple business lines is a plus • Zendesk administration certification preferred • Demonstrated experience with SDLC concepts, methodologies, and techniques • Working knowledge of Zendesk Support, Guide, and Talk, including SMS/voice channel configuration • Working knowledge of Zendesk Explore for reporting and dashboard development • Working knowledge of Zendesk Apps framework, triggers/automations, and Liquid markup • Familiarity with Zendesk Sunshine and REST API-based integrations • Strong verbal and written communication skills • Analytical, facilitation, and problem-solving skills • High standards of accuracy and precision • Highly organized, creative, driven, and self-motivated • Ability to work effectively with changing priorities in a dynamic environment • Detail-oriented with strong analytical and problem-solving skills • Comfortable interacting with all levels of business clients • Ability to work independently with general supervision

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail, and other employee discounts • Customized training programs • Employee referral bonuses • Educational reimbursement • Carrington Charitable Foundation community initiatives