Senior Director, People Operations

Job not on LinkedIn

🔥 14 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $204.1k - $326.1k / year

⏰ Full Time

🟠 Senior

👥 People Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Own Ciena’s global HR technology strategy, roadmap, architecture, budget, vendors, and delivery governance • Lead the HRIS function and ensure reliable, secure, integrated core HR systems • Partner with IT, Finance, Legal, Privacy, Security, and business leaders on priorities, integration standards, data governance, and access controls • Manage HR technology as a product through roadmap prioritization, business cases, success metrics, releases, and regional adoption • Standardize global HR processes while balancing local legal and works-council needs • Own HR data quality and employee privacy protection • Define and execute HR AI and automation strategy across employee services, HR operations, talent, and workforce planning • Deploy AI-enabled virtual assistants, knowledge management, case triage, policy Q&A, analytics, and workflow automation • Establish responsible-AI guardrails covering privacy, bias, explainability, and human oversight • Build HR-team AI fluency and measure operational impact • Own the global People Connect organization, including HR shared services, case management, policy administration, onboarding/offboarding, and employee inquiries • Design and deliver a modern employee-services model with self-service, knowledge bases, guided workflows, omnichannel support, and escalation paths • Use process mapping, journey design, and continuous improvement to reduce friction, rework, and resolution time • Manage service metrics including case volume, first-contact resolution, backlog, quality, satisfaction, and cost per case • Lead workforce planning, coaching, and performance for the People Connect team • Partner with HR COEs, HR business partners, Payroll, Benefits, Legal, IT, and vendors • Build and retain a high-performing global team • Lead large-scale transformation involving system implementations, service redesign, process standardization, and AI adoption • Translate people strategy into an HR-operations roadmap with priorities, owners, risks, and outcomes • Influence executives, regional leaders, and partners using data • Manage budget, forecasts, vendor spend, and value realization • Deliver reliable, secure, adopted HR platforms, improved data quality, and integration health • Improve self-service adoption, resolution speed, first-contact resolution, backlog, employee satisfaction, cost-to-serve, cycle time, and manual effort

🎯 Requirements

• Bachelor’s degree in HR, Business, Information Systems, Computer Science, or related field • 12+ years in HR operations, HR technology, HRIS, shared services, or HR transformation • 7+ years leading multi-site or global teams • Proven ownership of an HRIS/HCM platform at scale, such as Workday, SAP SuccessFactors, or Oracle HCM • Experience with implementations, integrations, upgrades, and vendor management • Experience designing or leading global shared-services or employee-services organizations • Process-improvement expertise, including Lean, Six Sigma, or service design • Practical experience scaling AI, automation, chatbots, or RPA • Strong analytics and business-case skills • Excellent stakeholder management and change leadership • Ability to work across time zones

🏖️ Benefits

• Discretionary incentive bonus eligibility for non-Sales employees • Medical, dental, and vision plans • 401(k) with company matching (USA) • DCPP with company matching (Canada) • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company-paid holidays • Paid sick leave • Vacation time • Paid Family Leave and other leaves of absence • Development opportunities • Flexible work arrangements • Accommodation measures for disabilities

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