Customer Reliability Engineer – Hypershield

🕒 Yesterday

🏄 California – Remote

🏄 California – Remote

💵 $158.2k - $200.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⛑ DevOps & Site Reliability Engineer (SRE)

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Own Hypershield cases escalated from Cisco TAC through to resolution • Diagnose complex production failures through the Hypershield surface • Localize faults across the layered architecture • Develop a deep understanding of each customer's architecture and configuration • Reproduce customer failures, partner with engineering to drive fixes • Convert individual cases into systemic improvements • Help build the team's proactive view of customer health

🎯 Requirements

• Bachelor's + 8 years of experience, Master's + 6 years, or equivalent industry experience • Experience supporting enterprise customers in an escalation capacity • Experience operating and troubleshooting Cisco Nexus / NX-OS • Prior experience to localize failures across a layered data-center architecture • Linux operations experience at the command line

🏖️ Benefits

• medical, dental and vision insurance • a 401(k) plan with a Cisco matching contribution • paid parental leave • short and long-term disability coverage • basic life insurance • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • paid year-end holiday shutdown • 4 paid days off for personal wellness determined by Cisco • 16 days of paid vacation time per full calendar year • flexible vacation time off program • 80 hours of sick time off provided on hire date • additional paid time away may be requested to deal with critical issues • optional 10 paid days per full calendar year to volunteer