Senior Customer Success Solutions Architect

🔥 7 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $160.8k - $214.1k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Own the onboarding and adoption journey for assigned accounts, from initial deployment of N9300 Smart Switches and Hypershield through expanding production use • Guide customers through Hypershield controller design and deployment across virtualization environments and the on-premises control plane • Drive value realization by helping customers design policy and establish production use cases • Support top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect • Build technical relationships with NetOps and NetSecOps stakeholders as a trusted advisor • Run workshops and enablement sessions to accelerate adoption • Identify and clear adoption blockers with engineering and support • Escalate and resolve customer issues • Build reusable customer-success assets, including training material, reference architectures, and documentation • Coordinate across engineering, support, partners, product, and marketing

🎯 Requirements

• Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years of related experience, or PhD with 3+ years of related experience • Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted • Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes • Professional work experience with enterprise virtualization and VM/appliance deployment • Ability to guide and troubleshoot a hypervisor-based install such as VMware vSphere, Nutanix AHV, Proxmox, or similar • Experience with Linux systems in production, including troubleshooting • Experience onboarding and deploying solutions into customer production, including guiding a customer’s own team through the work • VXLAN EVPN fabric knowledge • Network segmentation and firewall policy design • Familiarity with the NetOps/NetSecOps operating split in data-center security • Operational Kubernetes familiarity, including YAML-based configuration • Ability to deploy and tailor a Kubernetes-based platform installation to a customer’s environment • CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert is a plus • NX-OS automation and APIs, including NX-API, NETCONF/RESTCONF, gNMI, and Ansible • REST API-based policy automation • Nexus Dashboard experience is a strong plus

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • Flexible vacation time off program for exempt employees • 16 days of paid vacation time per full calendar year for non-exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles

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