Solutions Consultant

🔥 1 minute ago

🏄 California, Ohio – Remote

🏄 California – Remote 🏈 Ohio – Remote

💵 $51.2k - $85.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Provide customer-focused support and product guidance for StateNet • Partner with sales and retention teams to support customer needs, product adoption, and customer satisfaction • Prepare and deliver product training using established materials and approaches • Adapt training content as StateNet products and functionality evolve • Respond to customer questions and troubleshoot product or technical issues • Escalate complex matters when appropriate • Help customers and internal partners understand StateNet legislative and regulatory content, product functionality, and processes • Support development and maintenance of training materials, presentations, reference content, and learning resources • Identify customer learning needs and knowledge gaps • Provide appropriate training, guidance, or resources • Use customer feedback, service data, and other information to identify customer-experience improvements • Contribute to continuous improvement initiatives involving training, support processes, and product education • Develop and maintain strong product and technical knowledge through ongoing learning, coaching, and collaboration

🎯 Requirements

• Experience in customer service, customer support, solutions consulting, product support, training, or a related customer-facing role • Strong customer-focused mindset and ability to understand customer needs, answer questions, and provide clear and effective solutions • Strong verbal communication and presentation skills • Ability to explain product features and technical or subject-matter concepts to different audiences • Ability to learn specialized products and translate product knowledge into practical guidance • Strong organizational skills and attention to detail • Ability to manage multiple customer needs and priorities • Comfortable working with digital tools, learning platforms, presentations, and customer-support technology • Ability to work collaboratively with sales, retention, product, and other internal teams in a remote environment • Experience or familiarity with U.S. legislation, regulation, compliance, legal, government affairs, or related regulatory subject matter is highly desirable • Experience with Zendesk or another customer-service/ticketing platform is beneficial • Experience with Salesforce is a plus • Familiarity with Gong is beneficial • Comfort using AI-enabled tools is a plus; previous AI experience is not required

🏖️ Benefits

• Healthy work/life balance • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Comprehensive medical, dental, and vision benefits • 401(k) with match • Employee Share Purchase Plan • Wellness platform with incentives • Headspace app subscription • Employee Assistance and Time-off Programs • Short- and Long-Term Disability Insurance • Life and Accidental Death Insurance • Critical Illness Insurance • Hospital Indemnity • Family bonding and family care leaves • Adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts • Annual Paid Time Off • Up to two days of paid leave to participate in Employee Resource Groups • Up to two days of paid leave to volunteer with a charity of choice

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