Global Head of Human Resources

🔥 40 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Architect and lead global HR operations • Oversee high-volume recruiting and rapid onboarding across the US, LatAm, and the Philippines • Execute performance management, compensation planning, and retention strategies for hourly, remote call center professionals • Partner with operations and technology teams to integrate tools that streamline HR workflows • Navigate international labor laws, payroll complexities, and cultural nuances • Manage vendor relationships to ensure operational compliance across all operating regions • Lead the evaluation, implementation, and optimization of HRIS tools • Drive asynchronous communication best practices and remote engagement initiatives • Build and shape the People function of a rapidly growing global BPO • Serve as a trusted advisor to senior leadership

🎯 Requirements

• 10+ years of progressive HR leadership experience • Ideally, experience within a BPO or fast-scaling remote startup • Proven track record managing a large, distributed hourly workforce across multiple time zones • Deep knowledge of LatAm and Philippine labor markets • Multi-country HR leadership experience, preferably supporting both the US and the Philippines • Strong understanding of regional employment practices and compliance • BPO/Shared Services/GCC experience • Experience in high-growth, fast-paced, and matrixed organizations • Strategic HR leadership experience aligned with business objectives • Strong HR Generalist background with end-to-end expertise across Talent Acquisition, Compensation & Benefits, Employee Relations, Learning & Development, Performance Management, and HR Operations • Current organizational level: Senior Director or Assistant Vice President (AVP), or equivalent • Demonstrated experience leading regional or global HR teams • Proven experience leading organizational change, talent management, and workforce planning across multiple geographies • Excellent stakeholder management, influencing, and leadership capabilities • Experience partnering with executive leadership • Highly adaptable, comfortable with ambiguity, and possessing a builder mentality • Operational mindset focused on business outcomes, customer LTV, and agent resolution rates • Ability to leverage workforce analytics to curb attrition, improve labor efficiency, and forecast talent needs • Deep familiarity with modern HR technology stacks • Knowledge of UKG is a strong plus

🏖️ Benefits

• True Autonomy: The opportunity to build and shape the People function of a rapidly growing global company from the ground up • Ultimate Flexibility: A 100% remote, work-from-anywhere (within the US) environment • Competitive Compensation: A strong base salary and comprehensive benefits tailored for a modern workforce • Dynamic Culture: A fast-paced, low-ego, and highly collaborative executive team that values innovation and speed • Investment in employee development • Transparent and fair treatment