Solutions Architect

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Concord Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

☁️ SaaS

🔐 Security

💰 Private equity on 2019-03

Healthcare • SaaS • Security

Concord Technologies is a healthcare-focused document automation and secure data exchange platform. It provides digital fax, secure file transfer, intelligent document processing (AI-powered workflows and data extraction), and straight-through processing to receive, route, process and integrate unstructured documents and faxes directly into systems of record. The company emphasizes regulatory security and compliance (HIPAA, HITRUST, PCI DSS, SOC 2), offers cloud/SaaS delivery and integrations (including Salesforce apps), and targets hospitals, health systems, payers and other enterprises processing high volumes of healthcare documents.

📋 Description

• Facilitate customer and internal discovery sessions to understand workflows, document intake channels, system-of-record requirements, pain points, integration needs, and success criteria • Create future-state workflow designs for fax, Direct Secure Messaging, intelligent document processing, classification, extraction, routing, indexing, and delivery into downstream systems • Translate business and technical requirements into architecture recommendations across Concord products, integration engines, secure APIs, FHIR/HL7 workflows, folder-based delivery, and EHR integrations • Partner with Sales Engineering, Sales, Legal, Product, Engineering, and Professional Services to define scope, assumptions, deliverables, acceptance criteria, implementation sequencing, and customer obligations • Provide technical leadership during onboarding, proof-of-concept, pilot, and production implementation activities • Identify risks, validate designs, and resolve technical issues • Create and maintain solution design documents, workflow diagrams, integration notes, field mapping documentation, interface specifications, test plans, and handoff materials • Collaborate with Implementation Project Managers, Support, DevOps, Product, Engineering, and Sales Engineering for consistent delivery and transition to support • Apply healthcare interoperability expertise to design reliable and supportable integrations • Contribute reusable templates, service packages, discovery questionnaires, estimation models, implementation playbooks, and best practices • Serve as a trusted customer advisor and explain complex technical concepts to executive, operational, clinical, IT, and compliance stakeholders

🎯 Requirements

• 8+ years of experience in solutions architecture, interoperability, or a related customer-facing technical role • Strong understanding of healthcare document workflows, fax workflows, clinical intake, referral management, orders/results workflows, payer/provider operations, or similar healthcare administrative processes • Hands-on experience designing or supporting integrations with EHRs, practice management systems, document management systems, data platforms, or other healthcare systems of record • Working knowledge of HL7 v2, FHIR APIs, CDA/CCDA, secure APIs, and interface-engine based integration • Ability to lead discovery sessions, ask structured questions, synthesize complex requirements, and produce clear solution documentation • Experience writing Statements of Work, technical scope, implementation plans, acceptance criteria, customer obligations, risks, assumptions, and change-control discussions • Strong written and verbal communication skills • Familiarity with HIPAA, healthcare privacy/security expectations, and secure handling of customer data • Strong organizational skills and ability to manage multiple active opportunities or implementations in parallel • Preferred: Experience with Concord Cloud Fax, NEXTSTEP, Concord Connect, Direct Secure Messaging, or similar platforms • Preferred: Experience with Epic, Cerner/Oracle Health, OnBase, Rhapsody, Mirth Connect, Cloverleaf, Ensemble/HealthShare, GoAnywhere, or similar tools • Preferred: Experience with AI-assisted document classification, OCR, extraction, workflow automation, or intelligent document processing • Preferred: Experience creating workflow diagrams, architecture diagrams, requirements documents, PRDs, implementation guides, or customer-facing solution presentations • Bachelor’s degree or equivalent professional experience is preferred • Relevant certifications are a plus

🏖️ Benefits

• 401K plan w/ 6% company match (vests immediately) • Flex-Time off + sick time • 10 company holidays • Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums. • Voluntary insurance options: Pet insurance • Employee Life and AD&D • Spousal Life and AD&D • Child Life and AD&D • Paid Parental Leave program • Free unlimited ORCA card (Seattle area residents) • Employee Rewards and Recognition through NectarHR • Unlimited access to Udemy for Business