Fraud Support Analyst

Job not on LinkedIn

🔥 12 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $57.8k - $75k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Review system-flagged terminals using fraud investigation criteria and public or third-party sources • Validate merchant legitimacy and identify misaligned, suspicious, or corrupt terminals • Research store websites, business listings, licensing records, Google Maps, and other sources • Add, update, or remove flagged terminals and maintain fraud block lists according to procedures and SLAs • Document evidence, findings, and actions for auditability, compliance, and governance • Extract, integrate, and analyze data from multiple systems • Identify fraud trends, transaction anomalies, vulnerabilities, and operational risks • Monitor fraud strategies and controls to evaluate effectiveness and identify improvement opportunities • Generate and analyze fraud reports, block list updates, dashboards, and activity summaries • Communicate fraud findings, trends, risks, and recommendations to Fraud Operations, leadership, cross-functional stakeholders, and clients • Partner with Fraud Operations, Technical Support, Product/Platform, and Client Support teams • Define analytical requirements, escalate issues, troubleshoot problems, and improve fraud prevention solutions • Research issues, analyze data, and support technical and operational troubleshooting

🎯 Requirements

• Bachelor’s degree in Business Administration, Mathematics, Computer Science, Economics, Statistics, or a related field plus at least one year of relevant experience; or equivalent professional experience in lieu of a degree • At least three years of relevant analytical or fraud-related experience when substituting professional experience for a degree • Experience interpreting complex data, identifying trends and anomalies, developing practical recommendations, and communicating findings • Advanced proficiency in SQL • Experience developing interactive dashboards, reports, and data visualizations using Power BI, Tableau, or similar business intelligence tools • Strong data analysis, data mining, data management, interpretation, and visualization skills • Experience working with large datasets from multiple systems • Proficiency with Microsoft Copilot, Excel, Outlook, Word, Teams, and PowerPoint • Ability to learn additional analytical technologies • Strong attention to detail and ability to make independent, data-driven decisions • Ability to manage competing priorities and meet SLA-driven deadlines • Excellent written and verbal communication skills • Experience preparing technical documentation, reports, queries, and presentations • Ability to explain findings to nontechnical audiences • Must be either a U.S. Citizen or a Lawful Permanent Resident • Preferred: Master’s degree, Certified Fraud Examiner (CFE) certification, or another recognized fraud or risk certification • Preferred: Experience in fraud detection, fraud prevention, risk operations, compliance, payments, or financial services • Preferred: Experience with fraud rules, transaction monitoring, case management systems, operational SLAs, and workflow-driven processes • Preferred: Ability to interpret basic system logic and partner with technical teams to troubleshoot fraud-related issues

🏖️ Benefits

• Health and welfare benefits starting on the first day of employment • Retirement savings plan • Employee discounts on merchandise, services, travel, and more • Career growth opportunities • Paid training • Paid time off • Paid holidays • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Remote work from home • Award-winning learning platforms • Award-winning culture and diversity efforts

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