ServiceNow IT Solution Architect

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Advise IT leaders and serve as a trusted ServiceNow advisor to client IT teams. • Translate business and operating model needs into scalable solutions across ITSM, ITOM, ITAM, and SPM, including AI agent governance. • Assess client instances, CMDB, data health, integrations, and customizations for AI adoption readiness. • Define ServiceNow integrations with cloud platforms, identity providers, observability tools, middleware, and business applications. • Lead IT discovery and design workshops. • Contribute IT architecture to client workshops, business cases, proofs of concept, and proposals. • Build and test IT use cases with AI engineers using Flow Designer and IntegrationHub. • Guide implementation by handing off designs, answering architecture questions, and flagging risks and technical debt. • Create reusable IT patterns, use case catalogs, and accelerators. • Track ServiceNow developments and identify client opportunities. • Report to the Solution Architect Lead.

🎯 Requirements

• 6+ years of ServiceNow implementation, development, or architecture experience, including technical solution design. • Bachelor's degree in computer science, information technology, engineering, or a closely related field. • Strong experience with ServiceNow ITSM, plus at least one of ITOM, ITAM, or SPM. • Solid knowledge of Now Platform architecture, CMDB and data model design, security, and integration design. • Strong hands-on capability in JavaScript, ServiceNow scripting, REST and API-led integrations. • Working knowledge of agentic AI on ServiceNow, including AI Agents and Moveworks, or strong interest in building it. • Ability to balance out-of-the-box capability, configuration, and custom development while preserving upgradeability. • Client-facing consulting experience, including workshops and stakeholder communication. • Strong problem-solving ability, with the judgment to simplify complex requirements into practical design decisions. • Comfortable working across cross-functional teams in ambiguous enterprise transformation environments. • Required: ServiceNow Certified System Administrator (CSA).

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