Senior Employee Relations Consultant

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $47k - $112.2k / year

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Serve as the first point of contact for leaders and colleagues through a centralized phone system, up to 75% of the time • Perform real-time issue spotting and resolve issues and concerns effectively • Document pertinent call details and consultation provided during intake • Assign cases to the accurate team for resolution, including categorization and priority • Review and assess inquiries received through email, self-serve portal and Ethics Line reporting, typically 25% of the time • Leverage resources to achieve first-contact resolution and provide proactive colleague support • Assist with policy interpretation and application of CVS Health policies and Code of Conduct • Consult with leaders regarding colleague discipline and performance issues • Respond to colleague inquiries and escalate when necessary • Partner with Legal to retain and provide records upon request • Respond to workforce-reduction inquiries and escalate concerns where appropriate • Provide cross-functional support to other business areas

🎯 Requirements

• 2+ years of Employee Relations, Labor Relations, and/or HR Generalist experience (leadership experience may substitute) • Ability to demonstrate empathy and inspire trust with colleagues • Ability to interact with and effectively influence colleagues at all organizational levels • Ability to make sound, constructive business decisions while mitigating risk and adverse exposure • Highly organized with effective prioritization and time-management skills • Excellent oral and written communication skills • Strong interpersonal skills, including conflict management, investigation, negotiation and influencing • Ability to collaborate cross-functionally • Knowledge of current state and federal employment/labor laws and regulations • HS diploma/GED required • Bachelor’s Degree preferred • PHR/SPHR and/or CP/SCP (SHRM) certifications preferred • Ability to work the scheduled hours of 10:30am–7:00pm EST

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • CVS Health bonus, commission or short-term incentive program

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