DevOps/SRE Engineer, Bilingual Mandarin

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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CWILL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

📣 Marketing

SaaS • eCommerce • Marketing

CWILL is a post-purchase and customer retention software suite built for Shopify and DTC brands. It offers apps for order tracking, returns & exchanges, shipping protection, loyalty & referrals, product reviews, pop-up & email marketing, AI-powered features (post-purchase upsells, AI exchanges, review summarization, AI-assisted support), and business intelligence. CWILL's products aim to reduce WISMO (where is my order) support tickets, recover lost revenue from returns, increase customer lifetime value, and drive repeat purchases. The suite integrates tracking, returns, reviews, loyalty, and support data, and emphasizes real-time tracking updates, exchange/store credit workflows, opt-in shipping protection, loyalty programs with VIP tiers and referrals, and conversion-focused tracking pages. CWILL is focused on Shopify & DTC merchants, with claims of 30,000+ brands, Shopify certification, and a high app store rating.

📋 Description

• Execute day-to-day operations for cloud resources and infrastructure within the operations and monitoring framework built by the China-based team. • Perform daily monitoring, alerting, backup, and recovery tasks according to standard operating procedures. • Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response. • Perform initial troubleshooting and first-response actions before handing off to the China-based team. • Own day-to-day operations of local US data centers and/or cloud resources and implement associated compliance requirements. • Enforce local requirements such as access controls for privacy data and data localization/storage. • Serve as first responder for incidents affecting systems and services in North America. • Independently resolve common incidents and coordinate with the China-based team on complex issues. • Take on execution and liaison work related to GDPR, SOC2, CCPA, EO 14117, US local regulations, legal, compliance, and third-party audit requirements.

🎯 Requirements

• Fluent in Mandarin Chinese in listening, speaking, reading and writing. • Legal to work for any employers; sponsorship is not available yet. • Bachelor’s degree in Computer Science or related field. • 3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles. • Strong experience with at least one major cloud provider (AWS, Azure, or GCP), including VPC, EC2, EKS/Kubernetes, RDS, and IAM. • Deep knowledge of Linux systems, networking fundamentals, containers (Docker, Kubernetes), load balancing, and service governance. • Proficiency with Infrastructure as Code tools such as Terraform, Ansible, and Helm. • Experience building and maintaining CI/CD pipelines using Jenkins, Argo CD, CodeBuild, or similar. • Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry, or equivalent. • Proficiency in at least one scripting or programming language such as Python, Shell, or Go. • Excellent system design, analytical thinking, and complex troubleshooting skills. • Strong cross-team communication skills; technical knowledge sharing or evangelism experience is a plus.

🏖️ Benefits

• 401(k) • PTO • Paid Holidays • Insurance (Medical+Vision)