Account Executive, New Business – Expansion

🔥 19 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

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Deskpro

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

Deskpro is a help desk software provider offering a flexible, customizable platform for managing customer support and internal operations. It allows organizations to deploy their help desk on the Cloud or On-Premise, facilitating easy management of support requests through various channels such as live chat, voice, and email. Deskpro integrates with existing business tools and offers automation features to enhance productivity. With strong customization options, it serves a wide range of teams including IT, HR, and legal. The platform is known for its robust reporting tools, security credentials, and seamless integration capabilities, making it suitable for enterprise and smaller teams alike.

📋 Description

• Own the full sales cycle for mid-market customers, from prospecting through discovery, demo, business case, negotiation and close • Win new business with typical annual deal values of $5K–$30K and 30–90 day sales cycles • Grow existing accounts across the customer base • Source pipeline from inbound leads, Customer Success expansion opportunities, outbound prospecting and marketing-supported campaigns • Uncover customer business impact and decision-driving events or deadlines • Multi-thread deals across IT, security, finance and budget stakeholders • Equip champions with written business cases for decision-makers • Qualify rigorously and set honest customer expectations • Protect deal value by trading concessions for commitments such as contract length or agent minimums • Guide IT, security and procurement stakeholders through on-premise and hybrid deployments • Partner with CSMs on upgrades and cross-selling into new departments • Maintain deal agendas, recaps, prompt follow-up and current HubSpot records • Track use cases, timelines, success criteria, risks and forecasts • Build market knowledge of help desk, ITSM and self-hosted software • Share market insights with product and marketing

🎯 Requirements

• 2–4+ years as a quota-carrying AE closing $5K–$30K deals with 30–90 day cycles • Track record of hitting quota • Examples of self-created pipeline, not only meetings booked for you • Examples of winning deals by working several stakeholders and equipping a champion • Comfort selling to technical buyers: IT, security, infrastructure and procurement • Experience with land-and-expand selling, including cross-selling into new departments, and working closely with Customer Success or Account Management • Consultative style focused on the customer's problem, business impact and timeline • CRM, forecasting and qualification framework discipline, such as BANT, SPICED or MEDDPICC • Experience selling help desk, ITSM, customer service or other self-hosted / hybrid software (nice to have) • Experience with public-sector or regulated buyers (nice to have) • Hands-on HubSpot experience (nice to have)

🏖️ Benefits

• $100K variable at target • Ramp support while you build pipeline • Quota steps up gradually • Commission on every deal you close • Monthly activity bonuses tied to goals set with your manager • Commission on both New Business and Expansion deals • Health benefits • Retirement benefits • PTO • Equipment

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